Concierge

Winery Concierge: The Wonderful Company in Napa The Wonderful Company Napa, CA Start Date09/06/2026 25 Full-Time The Napa visitor-services role at The Wonderful Company is a full-time Winery Concierge position in Napa, California, with pay of $24 to $26 per hour. The role welcomes guests, answers questions about the winery, and guides visitors toward tastings, tours, and events. Flexible scheduling includes weekends, holidays, and evening shifts when needed. The position combines hospitality, reservations, wine sales, and event support. The hire handles reservation inquiries, confirms bookings, facilitates tastings, processes wine and merchandise purchases, and records visitor and purchase information. Customer-service or hospitality experience is preferred, while basic wine knowledge, Tock and Commerce 7 experience, and a high school diploma or equivalent support the daily work. The application requires a clear employment history, relevant hospitality experience, and the certifications or training records already held. Candidates also settle weekend, holiday, and evening availability before applying because those shifts are part of the role's operating schedule. Visitor Arrivals And Tastings The Winery Concierge is the first point of contact for guests visiting the Lewis Cellars hospitality destination in Napa. The position answers questions about the winery, its history, and its products, then guides visitors to the correct tasting, tour, or event. Reservation inquiries receive a response, and bookings are scheduled and confirmed before arrival. Tasting service requires clear explanations of wine, attentive guest care, and accurate handling of the visit. The role facilitates wine tastings, helps maintain tasting and reception areas, and supports private tours, corporate gatherings, and weddings. Guest feedback moves to the right team when a concern needs escalation. Reservations, Sales, And Event Records Reservation work continues after a guest reaches the property. The role maintains reservation, visitor, and purchase records, processes wine and merchandise sales, and assists with wine club and event-ticket purchases. Accurate entries help the hospitality team match bookings with the correct tasting, event, or private gathering. Daily work includes the following operating tasks: Answer reservation inquiries and confirm bookings. Guide guests to tastings, tours, and events. Process wine, merchandise, wine club, and event-ticket purchases. Keep tasting and reception areas organized. Support private tours, corporate gatherings, and weddings. Record visitor activity, purchases, and feedback. The position sits within a broader field of wine jobs , while its category link narrows the public listing to wine industry roles . Napa work is filtered separately through the Napa jobs location search. Certifications And Service Tools Responsible alcohol service is part of the position. RBS and Food Handler certifications are required, or the hire completes them independently at personal cost shortly after starting. The work also requires basic wine and winemaking knowledge, careful cleaning and sanitizing, and the ability to follow instructions while working independently or with a team. Reservation and visitor records depend on accurate software use. The role names Tock and Commerce 7 as working tools, so a candidate's experience with reservation platforms, purchase records, and office software carries direct value. The Winery Concierge requirements also include a high school diploma or equivalent, strong organization, time management, and communication skills. Napa Hospitality Work The role belongs to Wonderful Wines, whose winery group includes JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards. Lewis Cellars is the Napa work setting, with a luxury hospitality destination and a culinary program led by a MICHELIN-Starred Executive Chef. The assignment therefore combines visitor care with the standards of a winery, tasting room, and event venue. The Wonderful Company describes additional employee support through medical, vision, and dental coverage, 401(k) match eligibility, physician consultations, mental-health resources, fitness reimbursements, learning programs, mentorship, and community initiatives. Career advancement and internal mobility are also part of the listed employment context. The company's wider wine professionals and businesses are searchable through the wine professionals directory. The first weeks center on learning the tasting sequence, reservation flow, wine and merchandise inventory, and the records required for each purchase or booking. A new hire also learns how private tours, corporate gatherings, weddings, and public tastings move through the hospitality team. Guest questions can cover wine, the winery's history, product purchases, reservations, and event logistics in the same shift. The role keeps those conversations connected to accurate bookings, sales entries, and service follow-through at the Napa property. #J-18808-Ljbffr