Medical Receptionist | Administrative Coordinator

Receptionist / Administrative Coordinator Alpha Home Health & Hospice Locations: Everett, WA or Bellingham, WA Pay: $20.00 - $24.00 per hour Schedule: Full-Time Be the Voice and Heart of Our Agency Alpha Home Health & Hospice is seeking a highly organized, customer-focused Receptionist / Administrative Coordinator to support our growing home health and hospice team. This is much more than a front desk position. We are looking for someone who thrives in a fast-paced environment, enjoys helping patients and families, and can confidently balance multiple responsibilities while delivering exceptional customer service. If you are detail-oriented, professional on the phone, and enjoy being the person who keeps everything running smoothly behind the scenes, we'd love to hear from you. What You'll Do Serve as the first point of contact for patients, families, referral sources, physicians, and community partners Answer and route incoming calls with professionalism, warmth, and urgency Assist with intake coordination and referral processing Support medical records management and document tracking Maintain patient and administrative files in compliance with agency and regulatory requirements Process physician orders and ensure timely follow-up on signed documentation Assist with scheduling, correspondence, data entry, and general office operations Coordinate office supplies and administrative support functions Support leadership and clinical teams with a variety of projects and administrative tasks Help create a welcoming and positive experience for patients, families, visitors, and staff What We're Looking For Outstanding phone presence and communication skills Strong customer service mindset with the ability to build rapport quickly Exceptional attention to detail and follow-through Ability to prioritize multiple tasks and deadlines simultaneously Professional, dependable, and highly organized Comfortable working independently while supporting a collaborative team environment Strong computer skills including Microsoft Office and electronic systems Ability to type at least 50 WPM Medical terminology knowledge preferred Home health, hospice, healthcare, medical office, intake, scheduling, or administrative experience strongly preferred The Ideal Candidate You are the type of person who notices details others miss. You enjoy solving problems, keeping things organized, and helping people. You remain calm when phones are ringing, priorities are shifting, and multiple team members need support at the same time. Most importantly, you understand that every phone call may be from a patient, family member, or referral source who needs compassion, professionalism, and timely assistance. Why Alpha Home Health & Hospice? Competitive pay: $20-$24 per hour Medical, dental, vision insurance 401K matching Tuition reimbursement Vacation, holiday, and sick time Other voluntary insurance plans, including pet insurance Opportunity for career growth and advancement Meaningful work supporting patients and families Collaborative and supportive team environment Stable and growing healthcare organization Ability to make a direct impact in your local community Requirements High school diploma or equivalent required Minimum of two years of administrative, customer service, healthcare, or office support experience preferred Ability to maintain confidentiality and handle sensitive information appropriately Strong written and verbal communication skills Ability to perform the essential functions of the position with or without reasonable accommodation Join a team that is dedicated to providing exceptional care and service to the communities we serve. Apply today to become part of Alpha Home Health & Hospice. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at At Alpha Home Health, we believe in making sure that we have the right team in place. Our team is skilled and passionate about providing care that exceeds expectations. We have created a culture of teamwork and support for our staff that is unlike any in the industry. This allows our talented team to focus on what they do best. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.