Ops Production Analyst 2 (Hybrid - Miami Lakes, FL)

SUMMARY: The Operations Production Analyst II uses prior banking knowledge in Deposit Operations to perform daily functions in a hybrid work environment. This position is responsible for remote and/or resident functions based on work schedule and may include the following: IRA/HSA Processing And Monitoring, Exceptions Handling, IRS Year-End Processing, NRA Certifications, Debit Card Operations Functions, Non-Fraud Debit Card, ACH, Zelle and RTP Claims, Customer/Account Maintenance, Account Reactivations and Abandoned Property Claims, and IOLA/IOLTA Account Processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responsible for performing assigned functions in a hybrid work environment.
• Perform customer and account input/maintenance to support assigned functions and to correct errors.
• Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service.
• Ensures that all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified time frames in accordance with bank standards and regulatory requirements.
• Accurate and timely completion of all assigned functions and completion of the Daily Function Log.
• Perform Debit Card Operational Functions (i.e. Debit Card claims, Debit Card Maintenances, etc.)
• Assist with quality assurance review related to IRA transactions.
• Coordinates year-end functions and corrections for IRS Reporting on deposit accounts (i.e. W9, 1099, 5498, etc.).
• Process account reactivations and abandoned property claims.
• Contributes to the team's success by meeting established Service Level Agreements.
• Assists branch and business line employees with questions and/or procedural issues.
• Acts as a subject matter expert by providing guidance in handling difficult or complex problems or in resolving escalating complaints or disputes.
• Recommends revisions to department procedures to comply with business, regulatory and process improvement changes.
• Advises management of deviations from standard operating procedures and makes recommendations for corrective action to remediate issues.
• Attends scheduled meetings, provides input and communicates key information.
• Assists with training of other employees as assigned by management.
• Cross-trained on other department functions and may perform those functions in a back-up role for limited periods.
• Assists management team with new release testing and data validation scripts.
• Assists management with the creation of specialized reports, spreadsheets, graphs and charts.
• Works with management on the development and implementation of new processes and procedures to improve operating efficiency and to insure timely and accurate workflow.
• Key contributor in departmental and bank-wide projects for business improvement and cost reduction or avoidance.
• Builds cohesive relationships within Operations, Retail Branch Network, Client Care Center, Treasury Solutions, BSA, Compliance, Accounting, Information Technology, and other key internal departments.
• Supports the Strategic Business Plan by achieving assigned goals.
• Performs additional responsibilities as assigned or required by management.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree preferred or its equivalent required


EXPERIENCE

• 5 + Years job experience in Deposit Operations at a Retail or Commercial Bank and/or combination of job experience and proven ability to perform high level Deposit Operations functions required

KNOWLEDGE, SKILLS AND ABILITIES

• Proven tactical skills, excellent interpersonal skills and demonstrated problem-solving ability.
• Effective communications skills are critical requirement of this position.
• Knowledge of internal systems and organization policies and procedures preferred.
• The individual must possess a demonstrated ability to champion and support operational efforts.
• The position requires the ability to effectively collaborate with others and accept challenging assignments.