Change Engagement & Adoption Analyst

Change Engagement & Adoption Analyst

This is a hybrid position located in Miami Lakes, FL. The Change Engagement & Adoption Analyst plays an important role in helping the Enterprise Change Management Office (ECMO) deliver consistent, practical, and people-centered change support across strategic initiatives. This role supports the execution of key change management activities that help strengthen stakeholder engagement, business readiness, adoption, and post-implementation stabilization. Working across enterprise programs, the analyst helps capture and validate stakeholder input, coordinate change activities, develop tailored change artifacts, monitor readiness and adoption signals, and support alignment across project teams, sponsors, and business stakeholders. The role requires strong organization, communication, follow-through, and judgment to recognize emerging concerns, escalate meaningful insights, and help ensure change activities remain connected to the real employee experience. This position is well suited for a proactive and polished professional who enjoys working across teams, building relationships, creating high-quality materials, and supporting strategic initiatives in a demanding, fast-paced environment. Success in this role requires a blend of coordination, communication, analytical thinking, creativity, and attention to detail.

Essential duties and responsibilities include the following. Other duties and special projects may be assigned.

• Supports the execution of enterprise change management activities across strategic initiatives to strengthen stakeholder engagement, business readiness, adoption, and post-implementation stabilization.
• Coordinates stakeholder impact sessions, meetings, and follow-up activities, including preparation of materials, participant tracking, notes, and action items.
• Documents, validates, and maintains role-based change impacts in alignment with ECMO standards, and organize impact data to inform communications, training, readiness, and reinforcement activities.
• Drafts, refines, and maintains change management deliverables and engagement materials, including communications, presentations, readiness tools, trackers, and stakeholder support materials tailored to audience and business context.
• Supports the coordination of training, enablement, and readiness activities across impacted groups, including gathering feedback on understanding, preparedness, and user confidence.
• Maintains readiness trackers, participation logs, adoption indicators, survey inputs, Change Key Indicators (CKIs), and feedback summaries to support accurate reporting and action planning.
• Helps ensure data accuracy, consistency, and alignment with ECMO reporting standards.
• Monitors stakeholder sentiment, readiness trends, adoption signals, and change-related issues, and escalate meaningful insights, risks, and concerns to ECMO leadership.
• Supports collaboration across ECMO, EPMO, business sponsors, and project teams to align change activities with project milestones, roadmaps, and implementation plans.
• Follow up on action items and key change deliverables to help maintain momentum, close gaps, and support a consistent enterprise approach to change execution.
• Assists with post-go-live stabilization and reinforcement efforts by tracking issue themes, user experience feedback, adoption challenges, and resolution needs.
• Maintains organized, traceable, and audit-ready documentation, logs, and artifacts that reflect change activity, stakeholder engagement, and decision support.
• Ensures assigned work aligns with the ECM Framework, ECMO governance expectations, templates, tools, and operating standards.
• Provides practical support and guidance to initiative teams on ECMO processes, templates, and ways of working, help develop templates, playbooks and tools and contribute to their continuous improvement/evolvement
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Education Bachelor's Degree in Business, Communications, Organizational Development, Technology or Change Management or a related field preferred

• 2--5 years of experience supporting change management, project coordination, communications, organizational readiness, project coordination, or related support transformation initiatives required
• Experience supporting business or technology-driven initiatives in a banking and/or corporate environment preferred
• Experience building presentations, trackers, documentation, and support materials required

Certificates, Licenses, Registrations

• Licensed or familiar with Prosci ADKAR methodologies. preferred

Knowledge, Skills and Abilities

• Strong written and verbal communication skills, including the ability to draft clear employee and stakeholder communications
• Strong organizational skills with the ability to manage multiple priorities and follow through on details
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Strong interpersonal skills and ability to work effectively across teams and levels
• Ability to recognize patterns, risks, and stakeholder concerns and escalate appropriately
• Strong attention to detail, professionalism, and sound judgment

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.

#GoForMore