Facilities Coordinator

Benefits:

401(k)

Health insurance

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Vision insurance

About SunWest Facility Services

SunWest Facility Services is a growing facilities maintenance and construction company serving commercial clients throughout California and across the United States. We specialize in coordinating and managing a wide range of facility services, including plumbing, electrical, HVAC, roofing, landscaping, general repairs, and construction projects.

Position Summary

The Facilities Coordinator / Customer Service Representative serves as a key point of contact between our clients, vendors, technicians, and internal team. This role is responsible for coordinating service requests, maintaining customer relationships, ensuring timely communication, and supporting daily operational activities.

This is a fast-paced position where priorities may change throughout the day. Successful candidates will be organized, detail-oriented, proactive, and able to manage multiple responsibilities simultaneously.

Essential Duties and Responsibilities

Receive, process, and coordinate customer service requests

Communicate with clients regarding service status, scheduling, and project updates

Dispatch and coordinate technicians, subcontractors, and vendors

Create, update, and maintain work orders within company systems

Monitor service completion timelines and ensure customer expectations are met

Troubleshoot customer concerns and assist with issue resolution

Maintain accurate customer, vendor, and project records

Prepare and organize proposals, estimates, service reports, and supporting documentation

Coordinate procurement of materials and services as needed

Assist with project tracking, scheduling, and administrative support functions

Maintain professional communication with customers, vendors, and team members

Support ownership and management with various operational and administrative tasks

Contribute to process improvements and operational efficiencies

Qualifications

Previous experience in customer service, administrative support, dispatching, facilities management, project coordination, or related fields preferred

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Ability to prioritize multiple tasks in a fast-paced environment

Proficiency with Microsoft Office, Google Workspace, and general computer systems

Strong problem-solving and critical-thinking skills

Professional demeanor and positive attitude

Ability to work independently and as part of a team

Willingness to learn new systems, processes, and responsibilities

Preferred Qualifications

Experience working in facilities maintenance, construction, property management, or service industries

Familiarity with work order management systems such as ServiceChannel, Corrigo, Ecotrak, or similar platforms

Experience coordinating vendors, subcontractors, or field personnel

Growth Opportunity

This position offers significant opportunities for professional growth. Team members will gain exposure to operations, project management, customer relations, estimating, scheduling, vendor management, and other business functions. We are committed to promoting and developing individuals who demonstrate initiative, leadership, accountability, and a desire to grow with the company.

Physical and Work Requirements

Ability to remain seated and work at a computer for extended periods

Ability to communicate effectively via phone, email, and video conferencing

Occasional site visits or travel may be required

Important Employment Notice

The duties and responsibilities listed above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

SunWest Facility Services reserves the right to modify, add, remove, or reassign job duties, responsibilities, reporting structures, work schedules, and operational requirements at any time based on business needs. Employees may be assigned additional duties outside of those specifically described in this posting.

Employment with SunWest Facility Services is at-will. Nothing in this job posting, employment application, employee handbook, policies, procedures, or other company communications creates a contract of employment or guarantees employment for any specific duration.