Director, Technical Shared Services

Job Requisition ID #26WD100745Position OverviewWe are seeking a transformational and highly influential leader to build and lead our Technical Shared Services organization. This role will be responsible for defining and executing a unified strategy across enterprise-wide support and operational functions, including Level 1 and Level 2 Production Support, Release Engineering, Data Services Support, and Enterprise System Access Management. The ideal candidate is an exceptional people leader who thrives in complex environments, brings teams together around a common vision, and creates scalable operating models that improve reliability, efficiency, and customer experience. This leader will serve as the connective tissue across product, engineering, operations, security, and business stakeholders to ensure our shared services capabilities operate as a single, high-performing organization. This role requires equal parts strategic leadership, operational excellence, organizational change management, and technical acumen. ResponsibilitiesDevelop and execute a long-term vision and operating model for Technical Shared ServicesAlign multiple teams and disciplines under a common strategy, service framework, and set of operational standardsFoster a culture centered on accountability, customer service, continuous improvement, and operational excellenceLead managers and individual contributors across diverse technical service functionsEstablish enterprise-wide service delivery standards, SLAs, KPIs, and performance metricsCreate scalable processes that improve responsiveness, reliability, and efficiencyDrive standardization across support, release management, access management, and data operationsIdentify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilitiesLead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stabilityEstablish clear escalation paths and support models across business-critical applicationsDrive root cause analysis and continuous improvement practices to reduce recurring incidentsPartner with engineering teams to improve system reliability and operational readinessEstablish a predictable, scalable release management framework across enterprise platformsLead release planning, deployment governance, release readiness reviews, and change control processesImprove deployment quality, release velocity, and overall operational stabilityPartner with engineering leadership to modernize CI/CD and release practicesOversee operational support for enterprise data platforms, pipelines, reporting services, and integrationsEnsure timely resolution of data quality and operational issuesPartner with data engineering and analytics teams to establish sustainable support models and operational ownershipLead enterprise processes for system provisioning, deprovisioning, role management, and access governancePartner with security, compliance, and audit teams to ensure access controls meet enterprise standardsDrive automation and self-service capabilities where appropriateBuild strong relationships across Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support organizationsInfluence leaders across the enterprise to adopt standardized service models and governance practicesDevelop multi-year roadmaps that support business growth, scalability, and operational resilienceLead organizational transformation initiatives and drive adoption of new operating modelsMinimum Qualifications15+ years of experience leading technical operations, support, engineering services, or enterprise technology organizations5+ years leading managers and large cross-functional teamsProven experience building or transforming enterprise shared services organizationsExperience leading one or more of the following functions: Production Support, Site Reliability / Operations Release Engineering , DevOps , Data Operations , Identity and Access Management , Enterprise Application Support Demonstrated success driving organizational change and operating model transformationExperience developing service management frameworks, SLAs, operational metrics, and governance processesStrong executive communication and stakeholder management skillsPreferred QualificationsExperience supporting enterprise platforms such as Salesforce, ERP, Data Platforms, Marketing Technology, Customer Success, or Finance systemsExperience implementing automation, AI-assisted operations, or self-service capabilitiesFamiliarity with ITIL, SRE, DevOps, Agile, and modern service management practicesExperience operating in a global enterprise environmentLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $173,200 and $310,420. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).SummaryLocation: North Carolina, USA - Remote; Illinois, USA - Remote; Massachusetts, USA - Remote; Texas, USA - RemoteType: Full time