Collections Specialist

About the Job

We are an established and growing restoration general contractor that specializes in rebuilding and restoring residential buildings after a flood, fire, or other natural disaster. We are seeking a results-driven Collections Specialist with specific experience navigating the construction restoration, mitigation, and insurance repair industry. In this role, your primary focus will be proactive cash-flow recovery. You will manage the lifecycle of a restoration project from initial invoice generation through final payment. This includes navigating multi-party checks, mortgage company escrows, Xactimate invoice disputes, and insurance adjuster approvals.

The ideal candidate understands how to track project timelines using PSA (Proven Jobs) to protect company revenue while maintaining firm, professional relationships with property owners, commercial clients, and insurance adjusters.

Core Collections & AR Responsibilities:

• PSA (Proven Jobs) Ledger Management: Actively monitor AR aging schedules within PSA (Proven Jobs) to identify and target overdue accounts from water mitigation, mold remediation, fire damage, and reconstruction projects.
• Insurance Carrier Direct Escalations: Contact insurance adjusters and third-party administrators (TPAs) to secure job approvals, track claim payout statuses, and resolve structural vs. mitigation billing discrepancies.
• Mortgage Escrow Processing: Routinely follow up on multi-party insurance checks. Coordinate directly with property owners and mortgage loss draft departments to expedite inspection approvals and endorsements.
• Payment Negotiation & Structuring: Negotiate payment arrangements and deductible collections with property owners facing out-of-pocket costs.
• Dispute Resolution: Review damage estimates, change orders, and certificates of completion alongside project managers within PSA (Proven Jobs) to quickly clear payment hurdles.
• Invoicing & Reconciliation: Process accurate job invoicing and reconcile incoming ACH, check, wire, and credit card payments against open projects.

Industry-Specific Qualifications:

• Experience: Minimum 2-4 years of experience in Accounts Receivable and collections specifically within restoration, mitigation, or restoration-focused construction.
• Software Expertise: Hands-on experience navigating PSA (Proven Jobs) is highly preferred. Familiarity with Xactimate billing layouts is a strong plus.
• Insurance Claims Knowledge: Working knowledge of the restoration claims process, including how structural and contents mitigation claims are approved and paid by major carriers.
• Communication Style: Exceptional verbal and written communication skills to navigate delicate situations with stressed property owners while maintaining strict corporate collection targets.

Compensation: Competitive base salary, health insurance, retirement matching program, holiday and paid time off, referral program, cell phone allowance, and opportunities for career advancement.