Part-time Customer Service Representative

Customer Service & Order Entry Representative

Priority Location: The Philippines or Latin America

Working Hours: 7 AM – 4 PM (Mon – Fri) US PT

Type of Contract: Independent Contractor (Talent on Demand through Somewhere)

Type of Job: Remote

About the Opportunity

Our client is a Los Angeles-based apparel manufacturer that makes all its products in the US. Most of its business (about 99%) is B2B wholesale, and it has a small, growing direct-to-consumer channel through its website. The company also offers screen printing, embroidery, and private-label manufacturing for brands of all sizes.

Our client is looking for a detail-oriented Customer Service & Order Entry Representative to join its customer service team. The main focus of the role is entering a high volume of customer orders into the company's ERP. Many larger wholesale customers send purchase orders by email, and each one has to be entered manually. Taking on this work will free up the experienced in-house team to handle more complex customer issues.

The role also includes answering customer emails using existing templates and tools, and setting up and checking new wholesale accounts. Communication is almost all by email. Phone calls are rare.

This role suits someone methodical and reliable who enjoys process-driven work and takes pride in getting the details right. The team will provide clear, step-by-step SOPs. You should be comfortable following them closely and pointing out anything that doesn't add up. This is the company's first offshore hire, and the team expects to add more roles if it goes well.

What You Will Do

Order Entry & Processing

• Enter purchase orders that wholesale customers send by email into the company's ERP, accurately and on time.
• Create orders and check all details, including styles, sizes, colors, quantities, and decoration specifications.
• Send completed order files back to the customer service team.
• Handle a high volume of repetitive data entry while keeping accuracy very high.
• Flag missing, unclear, or inconsistent order information before processing.
• Prioritize orders so they meet the daily shipping cut-off (UPS pickup around 3:30–4 PM PT).

Customer Support

• Answer inbound customer emails using the existing email templates, price lists, MOQ guides, and help desk tools.
• Reply to "start a brand" enquiries using the set email sequence: minimums first, then pricing and private-label options.
• Look up tracking numbers and send order status updates to customers.
• Write clear, professional, and friendly email replies.
• Pass complex, unusual, or sensitive requests to the in-house customer service team.

New Wholesale Account Setup

• Process new wholesale account applications from the company website.
• Check resale permits and EINs to confirm customers are legitimate before approving accounts.
• Set up approved customer accounts correctly in the company's systems.
• Keep customer records accurate and up to date.

Process & SOP Adherence

• Follow step-by-step SOPs carefully and consistently.
• Point out gaps, unclear steps, or inefficiencies in current workflows.
• Help the team simplify and standardize processes as the role develops.
• Learn and adapt quickly to the company's ERP, internal help desk app, and other tools.

Team Collaboration

• Work closely with the in-house customer service team in Los Angeles.
• Communicate proactively about order issues, delays, or questions.
• Take ownership of daily tasks and deadlines without needing constant supervision.
• Help the team handle the workload when volume is high.

Qualifications

• 3–5 years of experience in customer service, order entry, data entry, or back-office administration.
• Excellent written English, with clear, professional communication in complete sentences.
• Typing speed of 40+ WPM with a high level of accuracy.
• Experience working in an ERP, order management system, or help desk platform.
• Comfortable with high-volume, repetitive, process-driven work.
• Strong attention to detail and a high level of accuracy.
• Highly organized and able to manage multiple priorities against daily deadlines.
• Able to follow SOPs closely and work independently.
• Available to work early US Pacific Time hours.
• Experience working for or supporting a US-based company is preferred.
• Experience in apparel, manufacturing, wholesale, or B2B distribution is preferred.
• Experience with customer verification or onboarding checks (e.g., resale permits, EINs) is a plus.
• Comfort using AI tools to work faster and more accurately is a plus.