Customer Care Specialist / Customer Success Specialist - (Part-Time & Full-Time) REMOTE
Full-time
Mount Carmel West
We are seeking an attentive, reliable Customer Care / Customer Success Specialist to join our remote support team. The ideal candidate is empathetic, solution-oriented, and committed to delivering excellent customer experiences. In this role, you will assist customers with inquiries, guide them through services or products, and ensure their overall satisfaction.
Start Date: Immediate Openings
Key Responsibilities
Customer Support & Engagement
- Respond to customer inquiries via email, chat, and/or phone
- Provide accurate information regarding products, services, and policies
- Troubleshoot common issues and escalate advanced concerns when needed
- Track and follow up on open support tickets until resolved
- Proactively assist users in getting the most value from our services
- Guide new customers through onboarding processes
- Identify customer needs and recommend helpful features, services, or resources
- Maintain positive relationships to promote long-term customer retention
- Log all customer interactions in the CRM or support software
- Maintain accurate records of issues, feedback, and resolutions
- Assist with updating knowledge base articles or FAQs
- Collaborate with internal teams (Sales, Operations, Product, Billing)
- Share customer insights to help improve processes and user experience
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree a plus
- Strong written and verbal communication skills
- Excellent customer service and problem-solving abilities
- Ability to stay calm, professional, and empathetic under pressure
- Comfortable using CRM or support tools (training provided)
- Strong organizational skills and attention to detail
- Reliable internet connection and personal computer
- Ability to work independently in a remote environment
Preferred Skills
- Experience in customer service, support, or call center roles
- Familiarity with CRM systems (Zendesk, Salesforce, HubSpot, Freshdesk, etc.)
- Ability to multitask in a fast-paced environment
- Knowledge of basic tech troubleshooting
What We Offer
- 100% remote role
- Flexible part-time or full-time schedule
- Paid training and onboarding
- Growth opportunities in customer success or support management
- Supportive team culture
- Performance bonuses or incentives
Vacancy posted 1 day ago
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