Operations Specialist

Location: Los Angeles, California Salary: $24.04 per hour, non exempt Position Summary The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operations Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Position Responsibilities Payments Team: This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments. HPU/Contracts and Grants Team: This team processes a variety of client related payment requests to support clients in retaining their housing and processes various invoices relating to our contracts. The team assists with contract preparation, execution and tracking, as well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders. Move-In Assistance Team: This team processes client payments related to security deposits, utility deposits, move‑in furniture, and ongoing assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move‑ins. The team processes payments using Intacct, provides ongoing reporting, and responds promptly to inquiries from case management, funders, and internal partners. Applications & Closeout Team: This team processes client applications for the FHSP program ensuring that all data is correct and supports case management in this process. The team also handles the accounts receivable portion at the time of move out, including security deposit returns, damage mitigation, or invoicing partnering facilities. The team tracks processes on Salesforce and enters AR into Intacct, responds promptly to funders and vendors, and provides ongoing reporting to partners. Professional Experience 1+ years’ experience in a non‑profit setting preferred but not required Knowledge, Skills, and Abilities Intacct software experience preferred but not required Salesforce/CRM software and/or database experience preferred but not required Intermediate-level familiarity with Microsoft Word and Excel required Strong communication skills with effective messaging and strong follow up Able to work in collaboration with team, internal and external departments as needed Data and metric driven, comfortable around numbers Process driven Strong attention to detail Ability to understand, retain and apply program policies to role Core Competencies Customer Focus: Dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first‑hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Time Management: Uses time effectively and efficiently; values time; concentrates efforts on more important priorities; gets more done in less time than others; can attend to a broader range of activities. Organizational Values Humanity: Putting people first: committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: systems change requires relentless determination, thinking outside the box and challenging the status quo. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL‑CIO bargaining unit. As a member of the OPEIU, LOCAL 30, AFL‑CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement. Benefits Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long‑Term Disability Training & Development Wellness Resources Salary range for this position is $24.04 - $30.62 per hour. This position is being offered at $24.04 per hour. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr