Onsite Administrative Assistant-Master Association

Job Description

Job Description

Join Our Team!

We are seeking a professional, customer-focused Onsite Administrative Assistant to support the operations of a large Master Association. This role is ideal for an organized, detail-oriented individual who enjoys working with residents, board members, vendors, and management staff while helping deliver exceptional customer service.

As a key member of the onsite management team, you will assist with daily administrative operations, resident communications, recordkeeping, and overall community support.

Key Responsibilities

• Provide outstanding customer service to homeowners, residents, guests, and vendors.
• Answer phones, emails, and in-person inquiries in a courteous and professional manner.
• Assist with resident requests, architectural applications, work orders, and account inquiries.
• Prepare correspondence, meeting notices, newsletters, and community communications.
• Maintain association records, files, and databases.
• Support the Community Association Manager and onsite management team with administrative tasks and special projects.
• Coordinate vendor access, appointments, and community events as needed.
• Assist with meeting preparation, including agendas, minutes, and board packets.
• Process incoming and outgoing mail and maintain office supplies.
• Ensure all interactions reflect a commitment to excellent service and professionalism.

Qualifications

• Previous administrative or office experience required.
• Strong customer service and communication skills.
• Excellent organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and positive attitude.
• Vantaca experience is highly preferred.
• Experience in community association management, property management, or HOA/Condo operations is a plus.

What We're Looking For

The ideal candidate is a proactive team player who takes pride in creating a positive experience for residents and supporting a high-performing management team. If you enjoy building relationships, solving problems, and contributing to a thriving community, we would love to hear from you.

Benefits

• Competitive compensation
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) with Company Match
• Professional Development Opportunities
• Supportive and Collaborative Team Environment