Administrative Support Specialist - Journey

Administrative Support Specialist - Journey

Position Information

Job Title - Administrative Support Specialist - Journey

Position Number - 944580

Vacancy Open to - All Candidates

Time-Limited - No

Department Homepage - URL

Advertising Department - STUDENT FINANCIAL AID

Division - Academic Affairs

Classification Title - 10422 Administrative Support Specialist

Competency Level - 2 - Journey

Working Title - Administrative Support Specialist - Journey

Number of Vacancies - 1

Full Time Equivalent (FTE) - 1.0

Full Time or Part Time - Full Time

Recruitment Range - $34,602 - $49,406

Anticipated Hiring Range - $39,983

Salary Grade Equivalency - NC09

Work Schedule - Monday - Friday

Work Hours - 8:00 a.m. - 5:00 p.m.

Position Location (City) - Greenville

Job Category - Staff - Office/Clerical

Organizational Unit Overview - The Office of Student Financial Aid is assigned to the Enrollment Management area within the Provost's Division at East Carolina University. The Director is the chief executive and administrative officer of the office and reports directly to the Executive Director for Enrollment Management. The mission of The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the total financial needs of all university students, utilizing aid programs from all sources for which students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. The Office of Student Financial Aid at East Carolina University is responsible for administering and processing all Federal, State, and other financial aid programs for students enrolled at ECU.

Job Duties - This position assists with all Parent Loan (PLUS) and Alternative Loan awarded to ECU students. Position will be Master Timekeeper for the department and will work with departmental budgets. 10% Review and analysis of Parent Loan (PLUS) and Alternative Loan applications and records. Certification of student and parent eligibility for loan. Packaging decisions related to loan applicants. Liaison with loan providers and servicers such as College Foundation, Inc., NC State Education Assistance Authority, Electronic Loan Management system, Wachovia, Sallie Mae, Bank of America (not an exhaustive list). Monitor ELM, CFNC, and ECU student data base reports to identify problems and correct them. Advise students and parents about availability of loans, the loan programs, their specific eligibility for loans. Suggest alternative financing options when required. 10% This position receives a weekly email from Sallie Mae with a list of all Alternate Loan certification requests through Sallie Mae. The position is responsible for processing the loans and troubleshooting any problems that may occur in the certification process. 10% This position must daily 'pull in' error reports from RPRELAX for Parent Plus, PLSS, Grad Plus, Alternate, subsidized and unsubsidized Stafford Loans from the E-print system. The position corrects any errors found in the report or forwards the issue to the appropriate administrator. 20% This position is responsible for the processing of Plus and Alternative Loans. The position enters certifications received from lenders on the student's behalf, requests additional documentation from student when needed, and certifies the loan in Banner and through ELM Resources. If loans are rejected from ELM, the position must make corrections to the certification to allow loans to reach the lender. 20% Master Timekeeper The position is responsible for keeping track of accumulated leave for each employee in the Office of Student Financial Aid, West Campus Satellite Office and Student Financial Services Call Center which makes up about 30 staff members. Position take a daily 'roll call' and sends a 'daily update' to all staff so supervisors may arrange coverage for any gap; at the end of every pay period the position works with individual supervisors to ensure all staff complete and sign time sheets in PirateTime; this position also approves time sheets of all work study and temporary staff in the department; once all time is submitted, positions role as master timekeeper is to ensure employee have sufficient vacation or sick leave to cover and outage; reduce payroll as needed for staff who do not have sufficient time. Complete all of these tasks before the published payroll deadline. 30% Managing budget/purchasing/contracts This position is responsible for maintaining the inventory of necessary materials to keep staff in all three locations supplied to do their work. Monitor and maintain budget to ensure that purchases do not exceed available funds. Consult with Director on requested equipment/travel/supplies if unsure of necessity or cost. Supply the director with monthly reports on status of budget throughout the year. Position will inventory and monitor all hardware -all office equipment; keep, renew and update all service agreements and warranty on office equipment. Order replacement computers or equipment as needed. Interpret and report on state policies and procedures for use of funds. Monitor and manage three small, institutional trust funds in addition to operating budget. Plan, analyze and anticipate needed purchases from printing and graphics, for example, and forecast impact on budget. Suggest needed changes to processes or procedures to attempt to conserve funds. Position will work with Systems and Counseling staff to review and update annual forms prior to requesting large print jobs. Advise Director on Travel rules and regulations for staff professional development. If travel is approved, prepare and submit reimbursement paperwork on behalf of staff for reimbursement.

Minimum Education/Experience - High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation - None

Preferred Experience, Skills, Training/Education - PirateTime Timekeeping, Banner Finance and Pro-Card, North Carolina regulations on purchasing for state institutions. Working knowledge of Excel and Word products.

License or Certification required by the Department - None

Special Instructions to Applicant - Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis. Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Open Date - 05/13/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. - 06/02/2026

Open Until Filled - No

Nondiscrimination Statement - East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/TTY) or ADA - View email address on click.appcast.io.

Eligibility for Employment - Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity - If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at 1-866