Inside Sales Representative

Job Description

We are seeking an experienced Inside Sales Representative – Steel Trading for the U.S. division of an established international steel organization.

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The company operates within the international steel trading and distribution market, supplying steel products to customers throughout North America. This is a fast-paced, office-based commercial role combining inside sales, customer service, account development, quoting, and order management .

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Experience within the steel or metals industry is strongly preferred ; however, we will also consider accomplished sales and customer-facing professionals from other industries who bring strong commercial experience and the ability to learn a technical product line and market.

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Fluency in Portuguese or Spanish is required.

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What You’ll Do:

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• Develop and maintain strong customer relationships while identifying opportunities to grow account activity.
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• Handle a high volume of customer inquiries, quotation requests, and orders through phone and email communication.
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• Prospect for and develop new customer relationships within targeted markets.
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• Understand customer requirements and provide appropriate product, pricing, availability, and delivery information.
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• Prepare competitive quotations based on material costs, availability, freight, market conditions, and targeted margins.
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• Negotiate pricing, quantities, delivery requirements, and other commercial terms.
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• Process and manage customer orders accurately from quotation and order entry through shipment and delivery.
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• Coordinate with purchasing, logistics, operations, suppliers, and customers to support timely order fulfillment.
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• Communicate product availability, lead times, order status, shipment schedules, and delivery information.
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• Develop an understanding of steel pricing, supply conditions, import activity, freight considerations, and customer demand.
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• Resolve customer concerns involving pricing, product specifications, deliveries, claims, and order discrepancies.
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• Maintain accurate customer, quotation, order, forecast, and sales-opportunity information.
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• Contribute to sales, gross-margin, account-growth, and customer-retention objectives.
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Required Background:

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• Strong experience in inside sales, account management, customer service, or a related commercial role . Steel or metals industry experience is preferred, but strong candidates from other industries will be considered.
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• Fluency in Portuguese or Spanish is required.
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• Demonstrated experience preparing quotations, processing and managing orders, and supporting customer accounts.
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• Experience developing customer relationships and supporting account growth.
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• Strong written and verbal communication skills.
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• Excellent organization and the ability to manage multiple customers, quotations, orders, and priorities simultaneously.
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• Customer-focused approach with strong problem-solving skills.
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• Ability to work effectively in a fast-paced, energetic office environment.
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• Proficiency with Microsoft Office and experience with ERP, CRM, or order-management systems.
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• Ability to learn steel products, specifications, pricing considerations, and industry terminology.
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Preferred Experience:

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• Previous commercial experience within the steel, metals, industrial distribution, manufacturing, or other business-to-business product environment .
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• Experience in international steel or metals trading, steel distribution, service centers, mills, processors, or related metals organizations is particularly relevant.
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• Knowledge of flat-rolled steel products, steel coils and slabs, hot-rolled and cold-rolled steel, galvanized, galvannealed, galvalume, pre-painted steel, and tinplate is valuable.
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• Experience supporting manufacturing customers or working with domestic or international supply chains is desirable.
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• A bachelor's degree in business, marketing, supply chain, or a related discipline is preferred; equivalent professional experience will be considered.
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Compensation & Benefits:

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• Base Salary: $80,000–$85,000
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• Annual Incentive: Approximately 20%–25%, based on individual and company performance
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• Health, dental, and vision coverage
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This is an opportunity to join an established international steel organization in a professional office environment and play an important role in supporting customer relationships and continued growth in the North American market.