Sr. Manager, Stars Regional Performance

Sr. Manager, Population Health (Stars & Quality Programs)

At Oak Street, Population Health drives both our clinical and economic model and is focused on delivering high-quality, cost-effective care. As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by overseeing Oak Street's internal Quality program as well as coordinate communication and alignment to support accurate payer quality performance on Stars.

The ideal candidate has management experience (managing, leading a team), is a self-starter, and has experience building relationships with external partners and stakeholders. This will be a high-visibility role requiring significant partnership with external payers, cross-team collaboration within Population Health and other corporate teams (e.g., Managed Care Operations, Product, Patient Experience etc.), partnership with clinical and operational field leaders, and regular communication with senior leadership. The Sr. Manager will report to the Senior Director, Population Health and will also manage a team for support with analyses and reporting.

Core Responsibilities:

• The Sr. Manager, Population Health will be responsible for gaining insights from payer Stars performance and external conversations to drive internal operations related to Quality
• Coordinate Oak Street Stars efforts across Part C, D and Patient Experience to represent in Payer Quality meetings and to Oak Street Senior Leadership
• Collaborate with Senior Associate to create infrastructure and reporting for real-time Stars reporting and projections; develop/maintain outgoing data feeds to payers
• Oversee the strategy and coordination for Payer Quality Meetings in collaboration with the Managed Care Operations Team
• Lead the Stars Committee to provide an overview of current status of performance on Stars to Oak Street senior leadership team
• Manage Oak Street Quality Program to ensure alignment with CMS Stars Program
• Works with regional leaders to drive program performance and strategy
• Responsible for on-going program management including Product enhancements for all programs, introduction/retirement of program measures and executing on events and trainings for staff
• On-boards new Centers and Providers into programming as Oak Street continues to grow to 150+ Centers
• Cross-functional partnerships with Payers, Managed Care Operations Team, Quality Team, Product, Population Health Directors, Regional Vice Presidents and Oak Street Senior Leaders
• Other duties as assigned

What we're looking for:

• 4+ years of consulting or other applicable experience in healthcare / population health
• Analytical and data savvy; highly proficient with Microsoft Excel
• Relationship management experience
• Familiarity with Managed Care payers and the CMS Stars program is a plus
• Experience with managing direct reports, teams
• Strong interpersonal skills that support effective stakeholder engagement
• Strong written communication skills; highly proficient with Microsoft PowerPoint
• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
• Quick learner comfortable with a high level of ambiguity
• Ability to succinctly summarize and synthesize large amounts of information
• Strong accountability and discipline against timelines and deliverables
• Collaborative working style, able to work cross functionally
• Familiarity with Managed Care payers and the CMS Stars program is a plus
• Bachelor degree required
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be", providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.