Mailroom Clerk

Senior On-Site Services Specialist

Seeking a Senior On-Site Services Specialist to support mailroom, shipping/receiving, copy center, scanning, document production, and light facilities services in a customer-focused office environment. This role requires strong customer service skills, technical aptitude, reliability, and the ability to work independently while supporting daily business operations.

Responsibilities

• Process and distribute incoming/outgoing mail, packages, shipments, faxes, and office supplies.
• Perform shipping, receiving, dock, and delivery functions, including verifying packing slips and maintaining shipment records.
• Operate high-volume copiers, scanners, imaging equipment, and bindery/finishing equipment.
• Complete copying, scanning, imaging, binding, finishing, filing, archiving, and document production tasks.
• Monitor copier and printer functionality, replenish supplies, clear paper jams, perform basic troubleshooting, and coordinate service calls.
• Maintain equipment, service, meter, inventory, and job tracking logs.
• Calculate job charges and generate reports as needed.
• Respond to customer requests and provide updates regarding job status and service needs.
• Deliver completed work to designated locations within and outside the facility.
• Support meeting room and conference room setups.
• Assist with office moves, light maintenance, housekeeping, and facility support tasks.
• Provide occasional reception and administrative support.
• Maintain organized, stocked, and professional work areas.
• Travel between buildings as needed and perform other duties as assigned.

Requirements

• High school diploma or GED required.
• 1–2 years of related office services, mailroom, copy center, shipping/receiving, or document production experience preferred.
• Experience with high-volume copiers, scanners, mailroom equipment, or related office technology preferred.
• Proficiency with basic computer applications, including Microsoft Office.
• Understanding of shipping, receiving, mail distribution, and inventory procedures.
• Basic electronics and equipment troubleshooting knowledge preferred.
• Strong problem-solving, organizational, and multitasking abilities.
• Excellent customer service, interpersonal, and verbal communication skills.
• Ability to read and understand technical manuals, instructions, and written procedures.
• Ability to work independently and adapt to changing priorities.
• Ability to stand, walk, lift, move materials, and perform physically active duties throughout the workday.
• Valid driver's license may be required.

Work Environment

• Business casual dress code.
• Extensive standing, walking, lifting, and movement throughout the facility.
• Free assigned parking available.
• Occasional overtime, evening, weekend, and emergency response coverage may be required.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.