Program Manager(QA automation) With banking and fintech (Berkeley Heights)

Summary of Position

Mphasis is seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross functional teams, drive program strategy, represent steering committee, and foster collaboration to achieve end client and organizational objectives and goals.

Candidate should be able to harvest client relationship, and span across areas like program planning, management, operations overseeing all workstreams/ diverse project teams for the overall functioning of the Program.

Overall IT experience of 12+ years. Of which at-least 8+ years of experience in Banking and Financial Industry with good exposure to Core banking, cards services, Treasury, digital payment and financial solutions. Experience of product development, implementation, operationalization for Fintech client. Experience of transformation (QA to QE, Test automation framework, Test automation lifecycle and related tools). Good communication skill and excellent interpersonal skills to be able to manage diverse teams.

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Principal Accountabilities

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% Time

End Results

Major Activities

20

Delivery and Senior Leadership

Be a candid representation to Delivery organization and represent escalation from clients

Work in parallel with the program & project managers and ensure that the Client expectations are met

Leading Steer Co Meetings, secure client approve for major milestones and preparing material for presentations

Turning high-level company goals into clear, step-by-step program roadmaps.

Manage and mitigate threats that impact multiple projects, budgets, or regulatory compliance.

Overseeing multi-million-dollar funds and tracking actual spending against forecasts

Proving that the money spent results in actual financial or operational gains and client deliverables

60

PM

Program Strategy and Planning:

Develop and execute program strategies, aligning with business objectives.

Conduct market analysis, competitor research, and stakeholder engagement.

2. Team Leadership:

Lead and manage cross-functional teams, including program managers, project managers, and technical leads.

Foster collaboration, provide coaching, and ensure team members' growth.

3. Program Management:

Oversee program lifecycle, from initiation to delivery.

Manage program scope, schedule, budget, and quality.

4. Stakeholder Management:

Communicate program progress, risks, and issues to stakeholders.

Build and maintain relationships with executives, customers, and partners.

5. Risk Management:

Identify, assess, and mitigate program risks.

Develop and implement contingency plans.

6. Process Improvement:

Develop and implement process improvements.

Ensure compliance with organizational policies and procedures.

20

Operational

Handle Resource Management

Ensure Hiring and Onboarding/Offboarding process is streamlined

Ensure resolve conflicts, rigorous change management, balancing contract enforcement with client relationship health,

Ensure regulatory compliance alignment, primary interface managing relationships, audit and Support

Driving operational Cost Control, automation and efficiency Ingestion, SLA/KPI Monitoring,

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/> /> /> Key Expectation

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Details on Roles and Responsibilities

Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project

Responsible for tracking project status, progress, KPIs

Continuous monitoring of Program Status and follow-up with the respective leads on the status

Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle

Create Project Charters, Project Plans

Resource Management

Support and Create reports for the Delivery Leads

Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management

Produce high-quality outcomes by maintaining transparency across the project

Understanding customer accounts and identifying untapped opportunities

Follow-up clients Communications, leadership meetings

Facilitate group collaboration for alignment/ informed decision-making

Involved in budgeting procedures

Develop and maintain Delivery forecast and pipeline.

Record and track Delivery metrics, Stakeholder meeting

Manage the Customer Expectations and be attentive to detail

Responsible for providing ongoing project level governance throughput the project execution

Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition

Must adhere to Mphasis/Client project management practices and governance requirements

Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks

Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment

Oversee Change Management, SLA/KPIs, Deliverables, Milestone, stakeholder management,

Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO

Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs

Establish PMO structure to monitor and govern our deliverables for client.

Manage/ Control the Risks; Handle Reporting/Metrics

Knowledge and Skill Requirements

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Minimum requirements to this position

Other Areas

12 years of overall IT experience with preference in Banking Domain (Core banking, cards, treasury, and payment)

Transformation experience with Playwright with TypeScript (Strong TypeScript coding experience), BDD automation using Cucumber,.NET Core / .NET Framework applications, API automation using Rest Assured or RestSharp, GitHub Copilot, Claude, Gemini, or similar AI coding assistants, Mobile testing using Appium with cloud platforms, Applitools, Jira integrations (AssertThat BDD, Zephyr, Xray)

Strong Leadership skills with knowledge of program management

Excellent Time Management and Financial Management

Exceptional interpersonal skills

Ability to plan in a rapidly changing environment and provide guidance as required

Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles

Excellent verbal and written communication skills to communicate complex issues to multiple audience

Communicate timelines and expectations to Technical and Business Staff

Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc

Certification in program management (e.g., PMP, PgMP) preferred.