End User Support Technician

Primary Job Title

End User Support Technician

Location

Kansas City, MO

Contract Details

• Position Type: Contract
• Start: As Soon As Possible
• Duration: 3 Months

Job Summary

The End User Support Technician will install and upgrade computer equipment for Employee-Owners and Contingent Workers. The End User Support Technician will troubleshoot and determine a solution when a computer user experiences difficulties.

Key Responsibilities

• Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency.
• Image, configure, install, repair, and upgrade computer systems and perform routine maintenance.
• Troubleshoot for hardware and technical incidents.
• Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support.
• Provide support to customers seeking technical assistance in person or remote.
• Perform inventory of devices and track and maintain their assignment to customers.
• Resolve tickets in the ServiceNow Support queue, meeting department specifications.
• Provide high level of customer support through detailed documentation in ticketing system.
• Assist customers with installation of new software packages, based on licensing requirements.
• Perform new hire desk setups, office/department move equipment connection.
• Partner with IT Service Owners for the resolution of complex issues.
• Provide accurate information on IT products and/or services and their availability.
• Follow-up with customers and provide updates on request status.
• Document resolution steps for reoccurring issues in knowledge base.
• Provide updates for out of date knowledge base documents.
• Participate in Problem and Change management processes as necessary.
• Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested.

Education Requirements

• High School Diploma/GED required

Required Skills

• Knowledge of computer hardware and operating systems
• Analytical and well organized
• Good communication skills, written, verbal, and listening
• Able to work well independently as well as in a group
• Must be a self-starter

Contract Details

• Work Authorization: This position supports a federal project and is subject to federal drug testing requirements. All candidates must successfully pass a drug test as a condition of engagement.

Benefits

Medical, Vision, and Dental Insurance Plans 401k Retirement Fund

About the Company

Infrastructure Engineering Firm We design and build essential infrastructure for cities. Our commitment to safety and quality has driven our success since 1898. Join our team and contribute to building a thriving society.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number

26-03581

Hashtags

#gttic