Facilities Manager

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (

National Interstate is looking for a Facilities Manager to join their team. This individual will work full time out of the Richfield office.

Essential Job Functions and Responsibilities

• Oversees and plans routine inspections and preventive maintenance for HVAC, plumbing, electrical, and lighting systems. Ensures schedules are met and standards maintained.
• Manages response to maintenance requests and troubleshooting activities. Ensures timely resolution and escalates critical issues as needed.
• Leads and reviews repair work on office furniture, fixtures, and structural components.
• Develops seasonal grounds maintenance plans, including snow and ice removal strategies; allocates resources and monitors execution.
• Manages relationships with external vendors and contractors for specialized repairs or installations. May negotiate service agreements.
• Ensures compliance with company and regulatory safety programs. Conducts audits and implements corrective actions when necessary.
• Oversees maintenance records, inspections, and repair documentation. Prepares reports and recommends process improvements to leadership.
• Leads emergency response and disaster recovery efforts; coordinates resources and communicates with stakeholders during critical events.
• Plans and manages office moves, furniture installations, and workspace reconfigurations, ensuring minimal disruption to business operations.
• May lead the team in providing janitorial support as needed.
• Performs other duties as assigned.

Job Requirements
Education: High School Diploma or equivalent.

Experience: Generally, a minimum of 10 years of experience in building maintenance or a related field, including a minimum of 4 years of leadership experience.

Scope of Job/Qualifications: Requires a minimum of 2 reports. Implements policies, procedures, and strategies under the direction of management. Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management. Maintains advanced knowledge of HVAC, plumbing, electrical, and general building systems. Maintains advanced knowledge of building codes, safety regulations, industry developments, and evolving best practices. Strong problem-solving skills and attention to detail. Ensures new team members receive proper training and meet performance targets.

Company:
NIIC National Interstate Insurance Company

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.