Restaurant General Manager - Tim Hortons

Job Description

Job Description

Position Overview:

The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary of Responsibilities:

Profitability

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management

Guest

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives

People

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws and BKC policies
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications and Skills:

• Must be at least eighteen (18) years of age
• Must be proficient with Microsoft Office and e-mail
• High School Diploma or GED required; 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed for proper functioning of the restaurant

BENEFITS:

• Weekly pay
• Meal discounts*
• Quarterly Bonus*
• Flexible schedules
• Leadership development programs
• Advancement Opportunities
• Paid time off*
• Medical, dental, vision & 401(k)*
• Recognition programs + performance-based incentives, and more 

*Benefits vary by location & eligibility.

$63,500 a year

Actual pay varies based on experience, training, and location. Rates may differ due to state or local minimum wage requirements. Hourly Team Members are eligible for overtime according to applicable laws and RBI policies.

RBI and its subsidiaries use automated tools, including Artificial Intelligence, to enhance candidate experience, help review applications and support the hiring process. These tools support, but do not replace human decision-making.

About TIM HORTONS

Tim Hortons is one of North America's largest restaurant chains operating in the quick service segment. Founded as a single location in Canada in 1964, Tim Hortons appeals to a broad range of guest tastes, with a menu that includes premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots), specialty teas and fruit smoothies, fresh baked goods, grilled Panini and classic sandwiches, wraps, soups, prepared foods and other food products. Tim Hortons has more than 5,400 system wide restaurants located in Canada, the United States and around the world. To learn more about the TIM HORTONS brand, please visit the TIM HORTONS brand website at  or follow us on Facebook, Twitter and Instagram.

About Restaurant Brands International (RBI)

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

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