Operating Partner Surf Lounge

The Colony Surf Lounge Operating Partner is the business owner and strategic leader of PopStroke’s surf-focused lifestyle venue, uniquely tasked with transforming it into a premier hospitality, recreation, and membership destination that sets itself apart as the only venue offering a vibrant fusion of surf culture, community engagement, and exclusive experiences. This leader owns all aspects of the Surf Lounge, including: Surf programming Community building Food & beverage operations Staffing Revenue growth This is not simply an operations role. This leader must build a high-energy, hospitality-driven surf destination that creates demand from: Members Families Social guests Community events The Colony Surf Lounge Operating Partner must combine hospitality, sales, operational excellence, and brand-building to make this venue “the place to be.” Reports To: Taylor / VP Operations Location: Colony Surf Lounge What Success Looks Like Surf lessons become a consistent revenue stream Surf Lounge is busy with both participants and spectators Venue becomes a local lifestyle destination Community awareness is strong Nights and weekends are maximized Team culture is energetic and guest-focused Revenue grows through diversified channels Surf Lounge builds a loyal following Key Responsibilities Lead all aspects of Surf Lounge operations Own daily business performance Ensure the venue is consistently active and revenue-generating Oversee surf experiences, lessons, lounge spaces, and hospitality Build the Surf Lounge into a flagship destination Work in conjunction with PopStroke Colony leadership to ensure cross-brand engagement and business alignment Own membership growth strategy Drive: Repeat guest visits Group bookings Private parties Community activations Build scalable membership funnels Maximize every guest touchpoint for revenue opportunity Surf Programming & Guest Activation Develop surf lessons and training programs Build beginner-to-advanced programming Partner with instructors and surf staff Create competitions, surf nights, camps, and special events Build a community around surf culture Ensure both active participants and spectators are engaged Create reasons for guests to stay, spend, and return Hospitality & Lifestyle Leadership Deliver premium guest experiences Blend hospitality with sales execution Build a recognizable local social identity Partner with marketing to drive awareness Build local partnerships Foster surf, fitness, and community relationships Ensure venue energy aligns with brand Leadership Development & Staffing Recruit, train, and develop surf and hospitality teams Surf instruction Guest services Food & beverage Events Ensure staff embody both hospitality and sales culture Build a future leadership bench Hold teams accountable for performance Operational Excellence Manage: Membership KPIs Labor Guest satisfaction Reviews Safety Facilities Brand standards Maintain strong business discipline Ensure compliance and operational efficiency Areas of Responsibility Revenue Growth Event Programming Guest Experience Community Engagement Hospitality Brand Growth Venue Activation Operational Standards Qualifications 7–10+ years of experience in Hospitality, Lifestyle brands, Entertainment venues, Membership businesses, Recreation, Operational leadership, Community building Strong operational and financial management skills Ability to lead high-energy, guest-focused environments Comfortable balancing hospitality with revenue growth Experience developing strong community partnerships and brand presence Proven ability to recruit, develop, and lead high-performing teams Ideal Candidate Profile Hospitality-first Sales-minded Community builder Lifestyle-focused Operationally elite High-energy Strategic operator Understands how to sell experiences Understands surf culture, lifestyle, and community Maximizes traffic and occupancy Drives both hospitality and revenue Builds loyal guest followings Thinks like an owner Knows how to fill a venue Executes relentlessly Measures of Success Membership growth and enrollment performance Surf lesson revenue and utilization Venue traffic and occupancy Event participation and activation success Guest satisfaction and online reviews Repeat visitation and community engagement Food and beverage performance Labor and operational efficiency Team retention and leadership development Brand awareness and local partnerships Nights and weekends performance Overall venue profitability and growth PopStroke is an Equal Opportunity Employer. #J-18808-Ljbffr PopStroke Entertainment Group