EM SITE COORDINATOR

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:

The Site Coordinator provides participant orientation of program rules as outlined by the Court Order. Provides the installation, servicing, and removal of electronic monitoring equipment. Reports violations as outlined by the Agency’s contract. Maintains equipment, ensuring that it is in working order and that inventory levels are kept at a sufficient level and that lost/damaged is kept to a minimum. Provides customer service to all stakeholders involved in the contracting of services.

Primary Duties and Responsibilities :

• The Site Coordinator completes the initial intake process with participants, including the preparation of all paperwork and data entry into required systems.
• Conducts program orientation meetings with new participants to explain program rules and regulations and ensure participants understand their responsibilities.
• Installs and removes EM equipment in contracting agency offices or in participant residences in accordance with contractual guidelines.
• The Site Coordinator maintains adequate inventory of equipment and supplies in order to service contracts within a specific area. Ensures that equipment is in good working order. Works to keep lost and damaged equipment levels to a minimum.
• The Site Coordinator ay set participant schedules and specify all approved activities based on sentencing information, if required by contract. Approves temporary schedule changes for approved activities.
• The Site Coordinator troubleshoots equipment problems in the office or in participant residences, via telephone and/or in conjunction with Monitoring Operations staff.
• Cleans and maintains field EM equipment. Inspects equipment to identify damage or malfunction. Tests equipment in accordance with quality assurance standards.
• Reports all program violations to the appropriate agency or official via the established reporting parameter.
• Generates reports as required by the contract and for quality management purposes.
• Conducts regular check-ins for all program participants.
• Coordinates other participant report-in appointments, as necessary.
• Builds relationships with, and provides customer service/training to contracting agency contacts.
• Performs data entry via the internet to enroll new participants and update existing participants’ information for all products and services.
• May screen participants at jail for entry into the program.
• Performs general office administrative duties, such as answering the phone, filing, and ordering supplies as needed. Adheres to office opening and closing procedures.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or GED required
• At least six (6) months’ experience in the field installation of EM equipment or similar/related experience preferred.
• Valid driver’s license and the ability to safely operate a motor vehicle.
• Work experience in the corrections industry preferred.
• Knowledge of electronic monitoring field equipment.
• Ability to interpret EM messages and daily summary reports.
• Effective verbal and written communication skills with internal and external contacts.
• Good presentation skills.
• Ability to organize and manage inventory.
• Ability to work independently with minimal supervision.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Installations and general fieldwork may require entering possible unstable or hostile environments.
• Extensive local travel required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to safely operate a motor vehicle to deliver and install EM equipment.