Collections Representative

Job TitleLocation: Hybrid. Will train onsite at 10920 Wilshire Blvd Suite 1600, Los Angeles, CA. Once trained, will work remotelyDuration: 17 weeks to cover LOAResponsibilitiesReview and analyze accounts to determine appropriate billing procedures based on payer type, financial class, and claim requirements.Prepare, review, and submit electronic and paper claims in accordance with federal, state, payer, and organizational guidelines.Verify claim accuracy, including demographics, charges, authorizations, coding, and supporting documentation.Research and obtain missing information from internal departments and external sources as needed.Monitor and resolve claim edits, rejections, denials, and billing exceptions.Submit required supporting documentation, including authorizations, medical records, consent forms, and payer-specific forms.Ensure compliance with timely filing requirements and payer regulations.Identify and bill capitated services to the appropriate responsible party.Maintain claim management systems and resolve claim scrubber edits and billing holds.Process account corrections, adjustments, transfers, rebills, and write-offs according to departmental procedures.Update payer, case, and account information accurately and document all actions taken.Submit adjustment requests requiring management approval when applicable.Maintain accurate account notes and billing documentation within patient accounting systems.Document billing activity, claim details, expected reimbursement, payments, and account actions clearly and accurately.Protect patient confidentiality and comply with HIPAA and organizational privacy standards.Adhere to all regulatory requirements, hospital policies, and billing compliance guidelines.Maintain established productivity and quality standards.Monitor accounts to ensure timely claim submission and follow-up.Communicate billing issues, trends, and operational concerns to leadership.Participate in performance improvement initiatives and process enhancement efforts.Support special projects and departmental objectives as assigned.Provide professional and courteous service to patients, payers, and internal stakeholders.Demonstrate effective communication and problem-solving skills.Foster positive working relationships across departments and with external partners.RequirementsHigh school diploma or equivalent required.Minimum 2 years of experience in Medicare Billing and collection for inpatient and outpatient.Proficiency with standard office equipment and computer applications.Preferred SkillsKnowledge of hospital billing practices, government payer regulations, and managed care contracts.Experience with electronic claims processing and patient accounting systems.Proficiency in Microsoft Office applications, including Word and Excel.Strong analytical, organizational, and problem-solving skills.Ability to manage multiple priorities and meet productivity and quality expectations.Knowledge of healthcare billing software and payer portals preferred.