Account Manager

Overview

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Details

Position Summary

The Captain Account Manager serves as the on-site leader responsible for overseeing daily operations at the assigned Warehouse facility. This role is responsible for managing security personnel, maintaining compliance standards, and serving as a primary liaison between our company.

Ensures that all security, safety, and customer service standards are consistently met or exceeded. The Account Manager reports directly to the General Manager and provides direct supervision to the Armed and Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively.

Duties and Responsibilities (include but are not limited to):

• Lead, supervise, and coordinate the performance of all site personnel, ensuring compliance with Prosegur policies, client expectations, and regulatory standards.
• Serve as the primary liaison between the client, General Manager, and site team.
• Oversee scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency.
• Prepare and review reports, logs, and other documentation accurately and in a timely manner.
• Conduct site inspections and ensure the physical security of the property, including tenant and visitor safety.
• Respond promptly and effectively to emergencies, incidents, and operational issues.
• Provide coaching, mentorship, and performance feedback to team members, ensuring accountability and professionalism.
• Promote a positive client experience by maintaining open communication and resolving concerns proactively.
• Participate in hiring and ongoing training of site personnel as needed.
• Enforce company policies and client site procedures consistently and fairly.

Qualifications and Requirements:

• 3-5 years of security management or supervisory experience (preferably management or account management experience).
• Strong leadership and conflict-resolution skills
• Must possess a current State of Oklahoma Non-Commissioned Level II Unarmed Security License.
• Must hold a valid driver's license with a clean Motor Vehicle Record (MVR).
• High School Diploma or GED required.
• Strong interpersonal, written, and verbal communication skills with the ability to engage professionally with clients, staff, and the public.
• Demonstrated experience in staff scheduling, reporting, and operational coordination.
• Proficient in Microsoft Office Suite and access control/security software.
• Ability to read and understand procedures, post orders, and company policies.
• Must successfully complete a background check, drug screening, and motor vehicle records check.
• Able to work outdoors in various weather conditions and stand or walk for long periods.

Core Competencies:

• Leadership and team development

Certification Requirements

• Unarmed Security License
• Security Guard Card
• Driver's License

Education Requirements

• High School Diploma

Additional Information / Benefits

• 401K/403b Plan
• Dental Insurance
• Vision Insurance
• Medical Insurance