Information Technology Supervisor 3 (PN 20079216)

Information Technology Supervisor 3 Join our team to lead a multidisciplinary IT operations staff responsible for deploying DevOps solutions, providing Tier 1 support, administering ServiceNow, and managing cybersecurity tasks for the Ohio Department of Developmental Disabilities (DODD). Core Values Inclusion Partnership Respect Responsibilities Lead a multidisciplinary IT operations team for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations. Oversee day‑to‑day DevOps activities including application deployment, environment management, release scheduling, and monitoring of production systems. Ensure timely, high‑quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards. Administer and optimize the ServiceNow platform, managing workflow, incident and request processes, change management coordination, and system upgrades. Coordinate cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities. Develop and enforce operational policies, SOPs, and deployment best practices to enhance reliability, security, and service quality. Monitor team performance, service metrics, and system health; prepare reports and recommend improvements. Collaborate with development, infrastructure, security, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement. Manage staffing, workload prioritization, professional development, and performance evaluations for team members. Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions. Attend training classes and seminars to stay current on emerging trends and technologies. Maintain policies related to job responsibilities. Qualifications 7 ½ years (90 months) of experience in IT operations, including DevOps, ServiceNow, and cybersecurity, and 12 months of experience performing project management functions. OR completion of undergraduate core coursework in computer science, or in any major that includes advanced‑level computer programming, logic‑based mathematics, database concepts, systems analysis & design, and basic data processing concepts, plus an additional 5 ½ years of experience and 12 months of project management experience. OR eligibility equivalent to the minimum class qualifications noted above. Job Skills Information Technology Cloud Computing Database Administration Cybersecurity Network Administration Critical Thinking Confidentiality Continuous Improvement Adaptability Analytical Thinking #J-18808-Ljbffr Ohio Department of Developmental Disabilities