Information Technology Supervisor 3 (PN 20079216)

Job Description - Information Technology Supervisor 3 (PN 20079216) (260003FU) Responsibilities Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations. Oversee day‑to‑day DevOps activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems. Ensure timely and high‑quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards. Administer and optimize the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades. Coordinate cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities. Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality. Monitor team performance, service metrics, and system health; prepare reports and recommend improvements. Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement. Manage staffing, workload prioritization, professional development, and performance evaluations for team members. Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions. Attends training classes &/or seminars. Reads literature to keep abreast of and evaluate any emerging trends & technologies. Maintain policies related to job responsibilities. Qualifications 7 ½ years (90 months) experience commensurate with job duties to be performed knowledges skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose. OR Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced‑level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic‑based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or DBMS), computer systems analysis & design, & basic data processing concepts AND additional 5 ½ years (66 months) experience commensurate with job duties to be performed knowledges skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose. OR Equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information Technology, Cloud Computing, Database Administration, Cybersecurity, Network Administration, Critical Thinking, Confidentiality, Continuous Improvement, Adaptability, Analyzation. Benefits Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) &Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Supplemental Information Unusual Working Conditions: Work involves operations of computer terminal for long periods of time; overtime may be required; travel may be required which may include overnight stay; may be required to be on‑call 24 hours per day, 7 days per week. Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC. The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities. The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. No additional materials will be accepted after the closing date. Reasonable Accommodation To request a reasonable accommodation due to disability, please contact Terry Penn at View email address on click.appcast.io ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting. #J-18808-Ljbffr State of Ohio