Information Technology Manager 1 PUC

Chief Technology Officer

Are you a talented executive level IT professional that wants to serve the citizens of Pennsylvania, work with a great team, and have more work life balance? An exciting opportunity is open serving as the Chief Technology Officer at the PA Public Utility Commission (PUC).

This position leads major technology functions that support daily operations across the agency. You will be overseeing critical systems, teams, and projects that keep the Public Utility Commission secure and efficient. As the Chief Technology Officer, you will perform the following duties:

• System Leadership: Oversee cloud systems, network operations, and on-premises servers to support critical agency functions
• Team Oversight: Guide network, cybersecurity, and help desk staff to meet performance goals and service needs
• Security Management: Coordinate cybersecurity practices, incident response efforts, and ongoing system monitoring
• Project Direction: Lead major technology projects and support the migration of agency infrastructure to cloud environments
• Operational Support: Manage hardware lifecycles, help desk services, and telecommunications systems across the agency
• Continuity Planning: Support disaster recovery activities and maintain reliable backup and failover procedures
• Procurement: Manage all procurement activities for cloud, network, and server systems by coordinating with procurement staff and the CIO, overseeing related budgets and resources, and conducting cost benefit and options analyses for agency technology needs

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, Pennsylvania.
• To be eligible to participate in telework, the employee's alternate (telework) worksite must meet the following requirements:
• Within a reasonable travel distance of headquarters
• Within the Commonwealth of Pennsylvania.
• Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at View email address on click.appcast.io or View phone number on click.appcast.io.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

• One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3; or
• Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree; or
• An equivalent combination of experience and training including two years of administrative information technology work.

Other Requirements:

• This particular position also requires possession of an ITIL (Information Technology Infrastructure Library) Certification (any version or level).
• This particular position also requires one or more years of full-time professional experience creating and managing budgets, as well as managing multiple large scale IT infrastructure projects.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.