Lot Auditor - Durham, NC

Lot Auditor

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary Objective: To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities:

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Knowledge, Skills, and Abilities Qualifications: Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential.

Licenses & Background Requirements: A valid driver's license and reliable transportation are required. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment. No special certifications are necessary for this role.

Physical Demands & Work Environment: Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays. Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions.

Customer Service & Communication: Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.

Technology Use: Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits Medical, vision and dental insurance
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Overtime: All non-exempt positions will receive overtime pay (when applicable).

Employee at Will Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.