Manager, RCM Reporting & Analytics

Role Description

The Manager, RCM Reporting & Analytics, supports the enterprise-wide operational delivery of revenue cycle reporting and analytics functions across UF Health. This position is responsible for the day-to-day management of the analytics team, including analysts, report writers, and developers, ensuring the timely and accurate delivery of dashboards, operational reports, and data insights that drive performance improvement across all revenue cycle domains, including patient access, coding, billing, collections, and denials management. The Manager works closely with the Director to execute the analytics strategy, maintain reporting standards, and serve as a hands-on technical leader and primary point of escalation for the team. This role partners with cross-functional operational and clinical leaders to translate complex data into clear, actionable intelligence aligned with organizational goals.

Responsibilities

• Lead the daily operations of the RCM Reporting & Analytics team, overseeing analysts, report developers, and project priorities.
• Develop and optimize dashboards, scorecards, and operational reports using Power BI to deliver timely, accurate business insights.
• Serve as the subject matter expert for Epic Revenue Cycle reporting, including Clarity, Caboodle, Reporting Workbench, and SlicerDicer.
• Integrate Epic and third-party data sources to create reliable, enterprise-wide reporting solutions.
• Identify trends and develop predictive analytics to support revenue cycle performance and strategic decision-making.
• Mentor, coach, and develop team members while fostering a high-performing, collaborative culture.
• Act as the primary escalation point for complex reporting requests and analytics initiatives.
• Partner with IT, Epic, Finance, and operational leaders to support data governance and reporting enhancements.
• Build and manage the revenue cycle reporting request/ticket system to improve visibility, prioritization, and service delivery.

Qualifications

• Bachelor's degree in Health Informatics, Business Analytics, Computer Science, Health Administration, or a related field required.
• 5+ years of progressive healthcare data analytics experience within a revenue cycle environment.
• At least 1 year of leadership experience supervising or leading analysts and/or report writers.
• Hands-on experience with Epic Revenue Cycle reporting tools, including Clarity, Cogito/SlicerDicer, and Reporting Workbench.
• Experience integrating Epic and non-Epic data sources, including third-party billing systems, clearinghouses, and payer data.
• Proficiency in Power BI for dashboard development and data visualization.
• Experience with data modeling and analytics development.
• Strong knowledge of end-to-end revenue cycle workflows, performance metrics, and patient financial services operations.

Preferred Certifications

• Epic Certification in Clarity, Cogito, or another Revenue Cycle reporting module preferred.
• Microsoft Power BI Certification preferred.