Spa Manager | Overland Park, KS

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country , and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident. What You'll Do As the Spa Manager , you’ll oversee all aspects of daily center operations while motivating your team to meet performance goals and deliver exceptional guest experiences. You’ll work closely with both the Guest Sales Associates and Wax Specialists to ensure smooth execution of all business objectives. This is a full-time, in-center leadership role. Key Responsibilities Lead, coach, and develop a high-performing team Train Associates to establish trust and build guest confidence by becoming experts in package sales and products. Drive sales through effective performance management, goal setting, and leading by example Create a culture of excellence in guest service to building brand loyalty Take ownership and accountability for creating a positive and safe work environment Celebrate positive Associate performance and partners with District Manager to identify performance opportunities for ongoing feedback and development Monitor and manage center metrics, productivity, and profitability Maintain staffing levels, training standards, and team accountability Resolve guest issues with professionalism and care Ensure compliance with company policies and operational procedures Implement all promotional and visual marketing moves as directed Maintain all brand visual and cleanliness standards Adapt quickly to new initiatives and a constantly evolving industry Qualifications We encourage you to apply even if you don\'t meet every qualification. If you\'re excited about this opportunity and believe you can make an impact, we\'d love to hear from you. 2+ years of management experience Proven ability to lead and motivate teams to achieve results Strong communication and interpersonal skills Experience with KPIs, budgeting, and forecasting Proficiency in operating POS systems, including appointment scheduling and guest management Passion for guest experience and team development Ability to adapt in a fast-paced environment Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach. Strong problem-solving and decision-making skills Ability to lift and move items up to 25 pounds Ability to reach items stored at various heights Ability to stand and work on the floor for extended periods of time Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 18 years of age or older to apply Availability: Tuesday – Saturday (Hours may vary based on business needs) Compensation & Benefits Annual Base Salary Range + Additional Compensation: Commissions opportunities Performance-based bonuses Benefits Medical, dental, and vision insurance 401(k) with employer match Paid Time Off Bank (including vacation, personal, and sick leave, accrued per company policy) Employee discounts (free waxing services + 40% off retail products) Professional development resources available

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