Client Services Coordinator

Job Description

Job Description

We are looking for a Client Services Coordinator to support individuals and families by connecting them with housing-focused services and community-based assistance in San Mateo, California. This Long-term Contract position is well suited for someone who can balance compassionate client support with strong organization and follow-through in a fast-paced environment. The person in this role will help clients navigate available resources, coordinate service plans, and contribute to stable housing outcomes through responsive and attentive service delivery. This role will require some travel throughout San Mateo County (mileage can be expensed). Apply today to be considered!

Responsibilities: • Meet with clients to complete intake conversations, screenings, and initial evaluations in order to understand immediate barriers and identify practical housing options. • Provide timely support during urgent situations, help clients create individualized stability plans, and guide efforts aimed at reducing the risk of homelessness. • Link individuals and families to rental help, utility assistance, public benefits, and other local programs that address essential needs. • Research housing availability, engage with property owners and managers, and assist clients throughout the process of securing appropriate housing placements. • Represent client needs through referrals, partner coordination, and problem-solving with service agencies, landlords, and community organizations. • Prepare and maintain thorough case documentation, ensure records are current, and protect sensitive information in accordance with privacy expectations. • Enter service data accurately, monitor client progress, and support reporting activities that measure outcomes and overall program performance. • Work closely with colleagues and external partners to improve service coordination and strengthen results for clients receiving support. • Carry out daily responsibilities in alignment with organizational standards and all applicable local, state, and federal requirements. • Conversational Spanish language ability is required to support effective communication with clients. • Background in case management, social services, housing support, or homelessness-related programs is preferred. • Strong interpersonal communication skills with the ability to respond calmly and effectively in crisis situations. • Ability to advocate for clients while coordinating services across multiple community resources and provider networks. • Comfortable handling detailed documentation, data entry, and competing priorities with accuracy and consistency. • Familiarity with housing assistance resources, public benefit programs, and broader social service systems is advantageous. • Open to candidates with 1-2+ years of experience who demonstrate the skills and readiness to succeed in the role.