Annuities Operations Remediation Specialist

Overview We are actively seeking a talented Annuities Operations Remediation Specialist to join our Ops Remediation Team in Newport Beach, CA or Omaha, NE. This role is hybrid, allowing employees to work both in and outside the office. Responsibilities Monitors the Production Issue inquiry email box and provides timely responses according to established department turnaround times. Manages tasks in accordance with departmental workflow requirements and adapts promptly to shifting priorities. Follows the established intake process, documenting as required for IT and other external business partners. Analyzes reported production issues, leveraging appropriate data and resources to identify root causes of gaps between system/process and policy/contract requirements; partners with Senior Analysts to assess system behavior as needed. Identifies impacts requiring external guidance; summarizes research and analysis into concise overviews to facilitate key decisions. Partners with Ops Risk and Controls, IT, OGC, and Finance to align solutions and decisions. Independently leads remediation efforts for small to medium‑size production issues. Communicates and collaborates effectively with Operations teams to ensure alignment and awareness of actions being taken, including time frames. Develops customer communications collaboratively, following established standards. Coordinates bulletin announcements with the Documentation Team. Collaborates with impacted Operations teams to ensure successful implementation of remediation fixes. Works efficiently, meeting expectations for deadlines, thoroughness, and accuracy. Leads positive and professional interactions with internal and external business partners. Assists Senior Analysts on larger‑scale remediations, demonstrating understanding of actions taken and rationale behind steps. Qualifications 3‑5 years of CMD Operations experience, demonstrating broad Annuities and/or Life Insurance business, workflow, procedural and system knowledge from an Operations perspective. Strong research and analysis, critical thinking skills, attention to detail, and the ability to work independently and meet deadlines in a fast‑paced environment. Ability to balance accuracy, speed, and work quality. Ability to quickly understand and implement new procedures. Effective verbal and written communication skills. Ability to work collaboratively with all levels of individuals. Demonstrated desire to deliver a stellar service experience to both internal and external customers. Ability to work independently under minimal supervision. 4‑year degree or equivalent combination of work and experience. What Makes You Stand Out Operational production issue handling or awareness. Clear and concise written and verbal communication. Natural curiosity and a growth mindset. Position Level & Compensation This role may be filled at either the Associate or Specialist level based on qualifications and experience. Associate: Omaha $29–35/hr / Newport Beach $33–41/hr Specialist: Omaha $31–38/hr / Newport Beach $36–45/hr Benefits Medical, Dental, Vision, and Wellbeing Reimbursement Account. Generous paid time off options including PTO, Holiday Schedules, and Financial Planning Time Off. Paid Parental Leave and Adoption Assistance Program. Competitive 401(k) savings plan with company match and additional contribution. EEO Statement Pacific Life Insurance Company is an Equal Opportunity/Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. #J-18808-Ljbffr