Program Support Assistant (OA)

Job Title

Program Support Assistant (QA)

Duties

The Program Support Assistant (QA) duties include, but are not limited to:

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents
• Keeps/types meeting minutes, agendas and reports
• Collects, assembles, and compiles data for administrative and management reports
• Uses email to compose and retrieve correspondence
• Provides clerical support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information
• Edits, composes, and review letters and reports for accuracy and completeness
• Assists computer users regarding selection of applications and appropriate formats and procedures for tasks
• Schedules appointments, coordinates meetings, and/or arranges conferences
• Orients and trains others on computer use
• Screens calls and personally answers calls when the requested information concerns routine and procedural requirements
• Maintains the appointment calendar and reminds supervisor/staff members of subject matter prior to meetings
• Collects, compiles, and/or tracks data and statistical information
• Receives, processes, and reviews documents and reports
• Establishes, updates, and maintains office files and records
• Prepares, executes, and/or tracks program specific information
• Prepares and submits documentation for training and travel
• Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards
• Organizes data into Access databases or spreadsheet formats
• Performs database file searches
• Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics
• Uses spreadsheet software to develop and change spreadsheets in order to graphically display data
• Uses patient electronic health care record to access and retrieve patient information

Work Schedule: 0800 to 1630 or 0700 to 1530. Monday - Friday

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/ PD923250

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized