Quality Manager - 16

Job Summary A member of the Site Leadership Team (SLT) support and participate in all Safety programs and initiatives. Manage and continuously improve quality systems, forest sustainability and food safety programs. Ensure the highest results in all government, customer, 3rd party and internal audits and inspections. Ensure all materials used to manufacture products and finished goods remain within specifications. Provide support in the resolution of customer complaints through management of the customer complaint system. Support the Continuous Improvement (CI) program. Essential Functions Develop and implement cost-effective inspection procedures and techniques consistent with company and customer requirements. Implement, maintain and continuously review/improve quality-awareness programs and data collection systems. Communicate with customer contacts concerning any issues regularly. Visit customers and trouble‑shoot problems and support start‑up of new products. Assist customers with sampling of new materials or packaging. Prepare and lead plant through SQF systems audits and lead internal HACCP and Internal Audit Teams. Oversee food packaging safety for location and assigned customers. Coordinate and execute customer audits/certification (SQF, IMS, FSC, etc.) Train manufacturing personnel on quality requirements, test procedures, etc. Team with Engineering and Operations Managers and the CI Leader for new product on boarding and new machinery start‑up to ensure all food safety requirements are met. Manage the material qualification (MQ) program. Maintain Quality Hold Area and issue disposition on the materials with a full understanding of how materials are moved through the ERP system. Manage the supplier certification program and monitor incoming materials. Supervise 1 hourly Quality Technician. Job Qualifications Required Ability to communicate well with others orally and in writing. Computer literate: MS Office and MRP/ERP experience required. Work with frequent interruptions. Work with attention to detail and accuracy. Three to five years supervisory experience in a quality department in a manufacturing environment. Comfortable interacting with all levels of management from corporate to plant labor. Communication and presentation skills for customer inactions is required. Preferred Bachelor's degree in a technical field. SQF Practitioner and HACCP training preferred, will support both training courses, but must be completed within 6-months of hire. Direct or indirect paperboard food packaging experience preferred. Environment Works in a professional office environment with normal office noise levels 50% to 75% of the time. Works on the manufacturing floor 25% to 50% of the time depending on the circumstances of the day. While on the manufacturing floor all Safety/GMP/PPE requirements will be followed. PPE requirements include, safety glasses, hair covering on head and arms, hearing protection and safety shoes. All Federal, LA County Health Department and OSHA requirements around Covid are strictly enforced. #J-18808-Ljbffr