Customer Service Operations Lead

Customer Service Operations Lead

Ready to take the lead in fast-paced customer service operations? We're hiring a Customer Service Operations Lead to guide daily workflows, strengthen key account service, and drive process improvements in a dynamic perishable goods environment. If you're a hands-on leader with EDI experience, strong problem-solving skills, and a passion for building high-performing teams, this is your opportunity to make an impact.

Education Requirements

Associate degree required. Bachelor's degree in Business, Communications, or a related field preferred.

Skills + Experience Requirements

5+ years of customer service experience with 2+ years in a lead, senior, or supervisory role. Produce, food distribution, or perishable goods industry experience strongly preferred. Experience with EDI systems, retailer portals, and ERP or order management platforms required. Strong leadership, coaching, and escalation management skills. Experience coordinating schedules, timekeeping, or payroll processes is preferred. Collections or accounts receivable support experience a plus. Strong analytical, problem-solving, and process improvement skills. Proficiency in Microsoft Excel, Word, Outlook, and order management systems. Excellent communication, organization, and multitasking abilities. Ability to lead through influence and work cross-functionally in a fast-paced environment.

Physical Capabilities

Sit for extended periods throughout the workday. Stand and walk occasionally. Communicate frequently in person and by phone. Perform computer-based work and operate standard office equipment. Bend, stoop, and reach above or below shoulder level. Lift and carry files, documents, or materials weighing less than 25 lbs. Use close vision, color vision, and adjust visual focus as needed.

Responsibilities + Job Duties

Lead daily customer service operations and coordinate workflow for Customer Service Representatives. Provide coaching, training, and performance feedback in partnership with leadership. Resolve complex customer issues, order discrepancies, and service escalations. Monitor productivity, service levels, and customer service performance metrics. Oversee order entry accuracy, fulfillment coordination, and key account communication. Ensure compliance with EDI standards, retailer requirements, and customer processes. Manage EDI platforms and customer portals while identifying system improvements. Coordinate CSR scheduling, timekeeping, PTO requests, and payroll-related documentation. Support customer collections and past-due account follow-up. Analyze operational data and prepare reports to identify trends and improvement opportunities. Standardize customer service procedures, documentation, and training materials. Partner with Sales, Operations, Finance, and Accounting to improve customer service and operational efficiency.

Direct Hire Perks & Employee Benefits vary by client and are confirmed at the time of offer. Example offerings may include: Comprehensive medical, dental, and vision coverage Life and disability insurance options 401(k) retirement savings plan Paid time off to support work-life balance

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.