Account Manager

Job Description

Job Description

We are looking for an Account Manager to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone with a strong service mindset, experience handling healthcare-related inquiries, and the ability to manage customer needs with accuracy and care. In this role, you will coordinate follow-up on incoming leads, resolve account and service issues, and maintain complete documentation across key systems while contributing to a high-performing team environment.

Responsibilities:
• Manage inbound leads from partner teams, provide timely outreach, and present appropriate product or service options based on customer needs.
• Investigate customer questions and concerns, identify solutions, and communicate clear updates and outcomes in a thorough manner.
• Maintain accurate and compliant account documentation by entering and updating information in designated platforms according to corporate guidelines.
• Respond to inbound calls and voicemail inquiries promptly, ensuring a positive and helpful experience for each customer interaction.
• Contribute to departmental success by meeting established productivity and quality expectations on a consistent basis.
• Collaborate effectively with teammates and leadership, supporting training efforts, shared goals, and daily operational needs.
• Build strong working relationships with customers and colleagues through dependable communication and a service-focused approach.
• Stay current on required policies, procedures, and job-related knowledge to perform responsibilities effectively and in compliance with expectations.
• Follow workplace safety, cleanliness, and quality standards while remaining adaptable to changing schedules and business demands.• 3+ years of experience in customer service, account management, or medical support operations.
• Background in healthcare, medical customer service, or call center environments with direct customer interaction.
• Working knowledge of systems such as Allscripts, Cerner, CRM platforms, EHR systems, and other business software.
• Experience handling inbound calls, customer follow-up, and issue resolution with strong attention to detail.
• Familiarity with authorizations, benefits, and billing-related processes within a healthcare setting.
• Ability to document information accurately, manage multiple tasks efficiently, and follow compliance-driven procedures.
• Strong communication skills and the ability to work effectively with customers, peers, and leadership.
• Flexibility to support changing priorities and schedules while maintaining performance standards.