Senior Client Onboarding Manager

Senior Client Onboarding Manager Progyny seeks a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process. The role focuses on driving smooth client implementations that exceed expectations and ensuring the successful integration of Progyny’s products and services for large and strategic accounts. Responsibilities Oversee projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross‑functional partners. Manage both on‑cycle and off‑cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met. Drive client implementations that exceed client expectations with minimal guidance from the direct manager. Identify gaps and optimize work processes to support client implementations in accordance with business, partnership, and client requirements. Communicate organizational processes internally and externally, including with carriers, vendors, and external parties to support a positive client and member experience. Manage integrations with client‑specific partners (carriers and vendors) for claims processing and benefit go‑live activities. Maintain accurate, real‑time reporting on all current implementation activities, communicating risks and abrasions to the direct manager. Partner with Associate Onboarding Managers and/or Onboarding Managers to manage the implementation portfolio. Train, coach, and mentor team members on the implementation process and best‑practice adoption. Organize team effort, identify and communicate priorities, and motivate team members to achieve team goals. Qualifications Minimum six years’ experience in a similar role with a proven track record of success. Experience working in a healthcare/benefit environment preferred. Bachelor’s degree required; Master’s degree, PMP Certification, or similar certifications are a plus. Experience supporting Taft‑Hartley Fund and/or public sector clients is a plus. Demonstrated implementation management skills, including leadership, communication, customer management, and project management. Additional Requirements Progyny is unable to provide visa sponsorship for this position; candidates must be authorized to work in the United States without the need for sponsorship. Benefits & Compensation Family‑friendly benefits: Paid family and parental leave; pre‑conception, fertility, and family‑building benefits (including egg freezing, IVF, and adoption support); family and pet care fund; parents’ employee affiliation group. Menopause and midlife care. Health, dental, vision, and life insurance options for employees and family. Free in‑person, virtual, and text‑based mental health and wellness support. Paid time off, including vacation, sick leave, personal days, and summer flex time. Company equity and bonus program. 401(k) plan with company match. Access to on‑demand legal and financial advice. Learning and development programs and mentorship program. Company social events, annual volunteer day, and donation matching. Flex days (3 days a week in the office) and onsite meals and snacks for NY office employees. Hourly salary range for NYC‑based applicants: $90,000 – $110,000 (based on market data, location, and experience). Total compensation includes base salary, cash bonus, and equity. About Progyny Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, serving the nation's leading employers, health plans, and benefit purchasers. The company empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists; drives optimal clinical outcomes; and reduces healthcare costs. Headquartered in New York City, Progyny is recognized for its leadership and growth, receiving honors from TIME, CNBC, Modern Healthcare, Forbes, and others. EEO Statement Progyny is a proud Equal Opportunity andAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements, or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e‑mail to View email address on click.appcast.io. Contact For more information, visit #J-18808-Ljbffr Progyny, Inc.