ADMINISTRATIVE COORDINATOR 3

Front Desk/Receptionist at Capital Area Human Services District

We're dedicated to providing outstanding healthcare to individuals and families in our District. We're seeking a friendly, detail-oriented, and proactive Front Desk/Receptionist to be the first point of contact for our patients and families. As a key member of our team, you will help ensure that all individuals and families feel welcome and supported while maintaining a smooth and efficient front-office environment. If you're someone who thrives in a busy, customer-service-focused setting, is passionate about making a difference, and has a knack for staying organized, then this role is perfect for you.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: Follows direction reliably, adjusts to feedback, and completes tasks on time.
• Demonstrating Accountability: Owns results, meets standards, and responds to feedback professionally.
• Following Policies and Procedures: Applies and explains policies accurately, adapts in routine cases, and helps improve procedures.
• Communicating Effectively: Communicates clearly, listens actively, and explains complex ideas well.
• Focusing on Customers: Understands customer needs, communicates clearly, and delivers timely, reliable service.

Minimum Qualifications

Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
• Schedule and confirm patient appointments, ensuring accurate information and efficient scheduling.
• Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
• Ensures that a clear copy of the patient's current insurance card(s) and demographic information is entered into the patient's medical record.
• Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties.
• Tracking and follow-up with patient cancellations and no-shows.
• Coordinate with clinical staff to ensure smooth patient flow.
• Answer multi-line phones and respond to inquiries in a courteous and timely manner.

Position-Specific Details:

• Appointment Type: Probational or Job Appointment.
• Work Schedule: 9 hours per day Monday - Thursday, 4 hours on Friday.
• Location: Capital Area Human Services District's Baton Rouge Behavioral Health Clinic.
• Compensation: The salary offered will be determined based on qualifications and experience. The maximum salary for the Administrative Coordinator 3 is $49,067 annually.

*Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). * Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information: For further information about this vacancy, contact: View email address on click.appcast.io

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

• Insurance Coverage More information can be found at
• Parental Leave – Up to six weeks paid parental leave More information can be found at
• Holidays and Leave – State employees receive the following paid holidays each year:
• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
• Louisiana State Employees Retirement System (
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others