Customer Insights Partner

Team: Quality Insights

Scope: Individual Contributor, P3

Years of Experience: 2+ years

Location: Ventura, CA (Hybrid)

Quality is at the core of Patagonia’s ethos, and creating quality products is central to the Company’s mission to “Save Our Home Planet.” As a Quality Ambassador, the Quality Insights Analyst will champion a culture of quality by helping the business understand product performance through the lens of the customer experience. This role sits at the intersection of analytics, product creation, and relationship building. Success in this role requires the ability to communicate technical concepts and analytical findings in a clear, compelling way for non-technical audiences, while building strong relationships with cross-functional partners to influence decisions, and embed quality throughout the product lifecycle.

What You’ll Do

• Act as primary point-of-contact to collaborate with cross-functional teams to influence quality-related product performance improvement.
• Build expertise and serve as a subject matter expert in our customers’ perception of Patagonia’s product quality and how to make improvements.
• Communicate with technical and non-technical audiences both verbally and in writing, translating customer feedback, returns trends, and quality metrics into actionable recommendations that influence product creation decisions.
• Drive adoption of quality and customer insight tools, helping product teams understand, trust, and apply data in their day-to-day decision making.
• Independently drive projects that help inform product creation teams on improving the quality of our products.
• Report on project status, lead meetings with cross-functional partners, and create supporting documentation.
• Maintain and continuously improve dashboards, reporting tools, and insight frameworks that help partners understand customer and product quality trends.

Who You Are (Competencies)

• Customer centric - Understands product quality through the lens of the customer experience and uses customer feedback to inform recommendations.
• Data driven - Uses data, analytics, and evidence—not assumptions—to identify trends, assess product performance, and influence decisions.
• Relationship oriented - Builds trust and credibility with cross-functional partners to influence quality outcomes without direct authority.
• Proactive- Anticipates issues, identifies opportunities, and drives work forward independently rather than waiting for direction.
• Communicative - Communicates complex technical findings in a way that is clear, concise, and meaningful to different audiences.
• Adaptable - Adjusts effectively as priorities, data, business needs, or cross-functional requests evolve.

Experience You Bring

• BA/BS Degree in a relevant field preferred
• Experience working in customer insights, consumer insights, product analytics, quality, merchandising, product creation, user research, or a related analytical business function.
• Experience translating data into recommendations that influenced business or product decisions.
• Experience facilitating discussions and presenting findings to cross-functional stakeholders.
• Experience building trust and influencing outcomes without direct authority.
• Cross functional collaboration, presentation and communication skills
• Understanding of basic quality concepts or product lifecycle in apparel or consumer goods
• Strong written and verbal communication skills for translating data into insights
• Curiosity, attention to detail, and a desire to improve product performance and customer experience
• Demonstrates initiative, and creative independent thinking
• Knowledge in quality, apparel, and apparel manufacturing a plus
• Able to work well under pressure and deadlines
• Alignment with core values of the Company’s business model
• Experience with data visualization tools (e.g., Tableau, Looker, Power BI)

Hiring Range : $105,000-$110,000 USD Annual

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Workplace Location Overview

This position is Hybrid , with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.

Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.