Ticket Office Assistant

Details

Open Date 08/20/2026

Requisition Number PRN17383N

Job Title Clerical/Events Support Specialist

Working Title Ticket Office Assistant

Career Progression Track B

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? Yes

Standard Hours per Week Up to 20 hours per week

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Up to 20 hours per week. Hours will vary based on event schedules.

Is this a work study job? No

VP Area President

Department 00842 - Rice-Eccles Stadium

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $14.00 - $17.31/h DOE

Close Date 11/20/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Ticket Office Assistant will use ticketing systems, including but not limited to Paciolan and Ticketmaster, to perform a variety of ticket office, event operations, and customer service functions. Responsibilities will vary based on the needs of each event and may include ticket sales, customer service, event-day operations, will call, ticket scanning, and other ticket-related duties. The Ticket Office Assistant will support the ticketing operations of concerts, large-scale special events, and University of Utah athletic events. Events will primarily be held on the University of Utah campus, including at Rice-Eccles Stadium and the Jon M. Huntsman Center.

Responsibilities

1. Utilize ticketing systems, including but not limited to Paciolan and Ticketmaster, to process ticket orders, sales, transfers, exchanges, refunds, invoices, electronic payments, and other ticketing transactions as assigned.

2. Provide professional, timely, and welcoming customer service to students, staff, faculty, patrons, event personnel, and visitors. Assist customers with ticket purchases, account questions, event information, seating, accessibility needs, and other ticket-related questions or issues.

3. Perform general ticket office and clerical duties, including answering phones, responding to emails, data entry, maintaining accurate records, and assisting with other administrative tasks.

4. Assist with event-day ticketing operations for concerts, University of Utah athletic events, and large-scale special events. Duties may include ticket sales, will call, ticket scanning, customer service, troubleshooting ticket issues, ticket distribution, mobile ticket assistance, and other event-day responsibilities as assigned.

5. Process electronic and credit card payments in accordance with University, department, venue, and ticket office policies and procedures. Follow all applicable PCI compliance requirements, including properly handling, processing, protecting, and safeguarding customer payment card information.

6. Follow applicable Americans with Disabilities Act ( ADA ) requirements, University policies, and department procedures related to accessible ticketing, seating, and customer accommodations. Provide appropriate assistance to customers with accessibility needs and escalate questions or requests when necessary.

7. Maintain a thorough understanding of department and University policies and procedures to appropriately assist students, staff, faculty, patrons, event personnel, and visitors.

8. Work collaboratively with ticket office staff, event personnel, University departments, promoters, and other event partners to support successful event operations and provide consistent customer experience.

9. Maintain confidentiality and appropriately safeguard customer, ticketing, payment, and other sensitive information.

10. Operate ticketing equipment, computers, scanners, printers, and other event-related technology as required. Troubleshoot basic technical or ticketing issues and escalate more complex issues to appropriate staff.

11. Perform other related duties as assigned.

Incumbents in this position are expected to demonstrate professionalism, provide exceptional customer service, follow applicable PCI compliance and ADA requirements, protect confidential and customer information, and adapt to varying responsibilities and operational needs based on each event.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Minimum Qualifications

One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

1. Customer service or related experience preferred. Demonstrated ability to communicate effectively and professionally with customers, coworkers, supervisors, and event personnel. Basic computer skills and the ability to learn and utilize ticketing systems and other event-related technology required. Must be able to work effectively in a fast-paced, customer-facing environment and adapt to changing events and operational needs.

2. Ability to maintain a flexible work schedule based on event timelines and operational needs. This position may require long shifts and work during evenings, weekends, holidays, early mornings, late nights, and other variable timeframes.

3. At least one year of ticketing, customer service, event operations, or related experience, preferably supporting large-scale events.

4. Previous experience with Paciolan, Ticketmaster, or similar ticketing platforms preferred.

5. Experience working in a fast-paced, customer-facing environment preferred.

6. Experience working in live entertainment, collegiate athletics, concerts, or other large-scale event environments preferred.

7. Familiarity with mobile ticketing, ticket scanning, point-of-sale systems, or other event technology preferred.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at

** report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.