Director of Client Success

Director Of Client Success

ClarityPay is seeking a Director of Client Success to manage a portfolio of clients, drive success, and ensure they become fans of ClarityPay. You will be responsible for helping clients get onboarded and then managing the program daily. The Director will strengthen relationships, drive performance to achieve goals, lead on key issues, and ensure client satisfaction. You will align client expectations and constantly work towards goals. You will analyze data and feedback, generate improvement opportunities, and drive them to completion. This role will collaborate closely with the client's cross-functional associates and internal partners from Business Development, Marketing, Product, Operations, Risk, Finance, and Legal.

Key responsibilities include being the main point of contact, leading the overall client implementation work plan, establishing client and internal expectations for performance, continually monitoring and analyzing performance and customer experience data, developing growth and success plans, handling day-to-day operational issues, coordinating regular client reviews and updates, ensuring legal and compliance requirements are addressed, fulfilling all contractual obligations, sharing best practices and learnings, and performing other duties and special projects as assigned. You will also continually promote and apply ClarityPay values, being a role model of trust and integrity.

Qualifications include being curious, energetic, positive, solution-oriented, collaborative, and trusted. You should have 5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending businesses. Strong data analysis skills, experience preparing presentations such as client business reviews, exceptional communication and executive presentation skills, financial acumen with knowledge of lending products, economics, and key performance drivers, comfort leveraging AI tools and emerging technologies, demonstrated success in early-stage or high-growth environments, ability to travel up to 20% of the time, and strong PowerPoint, Excel, and Word skills are also required.

What we offer includes a competitive fixed and variable compensation package, comprehensive benefits (medical, dental, vision), a collaborative office culture with a strong focus on clients and their customers, opportunities to grow, lead, and shape the future of consumer finance, and a 401k program.

This role is based in New York City and will report to the SVP of Client Success. Ready to redefine point-of-sale financing with us? Apply today and join a passionate team committed to making financial clarity a reality. ClarityPay is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.