Inside Customer Account Manager

Residential Account Manager

TruStile Doors, a national manufacturer of premium architectural doors for residential and commercial markets, is seeking a Residential Account Manager. In this role, you will have primary responsibility for an assigned territory of customers in supporting their quoting, ordering, and warranty process. You'll also be responsible for their overall customer experience with TruStile.

As a Residential Account Manager, you will provide day-to-day support of TruStile's existing customer accounts and will serve as their primary point of contact for quotes, product questions, order processing, customer training, warranties, and general customer support. TruStile Account Managers are responsible for developing, maintaining, and enhancing customer relationships with the goal of becoming a trusted, "go-to" sales contact for customers, as well as providing them instructional guidance on fully utilizing TruStile's customer ordering platform. TruStile account managers are also responsible for developing relationships with the sales territory representatives that they support, to maximize sales effectiveness.

Responsibilities:

• Participate in daily "stand-up" meetings designed to track results, share best practice, and set daily priorities within the team structure for optimized customer experience.
• Work with direct report manager to baseline, track, and goal set key performance metrics.
• Assist direct manager in driving the overall group vision a culture of collaboration and teamwork across the entire Customer Development team
• Train customers to fully leverage the TruQuote tool for their ordering and quoting needs. Drive adoption of TruQuote enhancements as they are released.
• Ultimate responsibility for managing assigned customer accounts including developing the account with outside sales and management to meet sales goals and to ensure the highest level of customer satisfaction.
• Build and maintain professional relationships with our customers and maintain regular phone contact with them.
• Fulfill customer quote requests by gathering information about the opportunity, offering the right alternate options, and selling against the competition to position customers to close the sale.
• Accurately write up orders, fill out project information forms and submit them.
• Adhere to group process and best practice to ensure order packages are "self-sustaining".
• Address customer warranty claims by processing claim paperwork and working with the customer, outside sales reps and management to quickly resolve the claim in a way that maintains the customer relationship.
• Performs other duties as assigned by management.

Requirements:

• You MUST love customer service and interacting with people. It's natural for you to build rapport with others and make new friends easily.
• You display a consistent positive attitude, and unwavering commitment to world-class customer service.
• An excellent communicator, assertive, energetic, highly organized, optimistic and determined to succeed.
• You are detail oriented and accurate with your work.
• You have good judgement, with the ability to make decisions quickly and discern how to resolve problems by being the customer advocate.
• You are lightning fast and accurate when multi-tasking and can remain focused in a very busy, team environment.
• Proficient in Microsoft Office products, including Word, Excel, and Outlook
• Qualified candidate must have proven track record in an inside sales or customer facing role.
• Building products and / or Door Industry experience highly preferred.

Better Living with Marvin:

At Marvin, we're driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of his/her position.

Salary:

The range for this position is $24.50-$29.17. Where you fall in this range is a determination made by the hiring manager based on your work experience, education, and the interview process.