Program Administrative Support, NAST ACES

NAST (North America Surface Transportation) ACES (Amazon Customer Excellence System) is seeking a highly skilled and motivated Program Administrator to assist in supporting ACES teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST ACES and drive standardization of workflows. We are looking for people who are able to work autonomously in an ambiguous environment that are passionate about data and writing. The ACES Program Administrator will drive alignment across transportation stakeholder groups connecting to NAST. The right candidate will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. The candidate should also have strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and work with stakeholders to execute it with strong results.Key job responsibilities• Managing the successful completion of key deliverables throughout project life cycle for ACES• Consistently reviewing existing projects to identify gaps, streamline and improve results• Monitor and track intake reporting to communicate tasks to internal and external stakeholders• Manage multiple work streams simultaneously across both internal and external stakeholder groups• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasksBasic qualifications- Speak, write, and read fluently in English- Experience with performance metrics, process improvement and Lean techniques- Proven work experience & strong background as an administrative support or project / data management- Experience creating content such as standard work or project updates for communication to large organizations and leadershipPreferred qualification - Experience in logisticsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at .USA, CA, Chino - 20.52 - 29.18 USD hourly