Desktop Support Specialist
Full-time
Adams and Reese
Job Summary: The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services. Responsibilities:
- Provide phone, remote access, and desktop support of Intel based hardware and software systems.
- Track assigned tasks throughout problem solving life cycle using the firm’s Service Desk ticketing system. Must maintain accurate and timely service tickets.
- Perform basic printer services.
- Deploy PC hardware and software.
- Assist in new hire computer setup, configuration and authentication.
- Serve as communications focal point between users and second level engineers.
- Follow up with users to ensure appropriate satisfaction levels and escalate problems as needed.
- Setup technical aspects of conferences and meetings, operating media display equipment and Microsoft Teams based video systems.
- Provide paid on-call support to the firm on a rotation basis.
- Maintain licensing compliance and asset tracking databases of hardware and software.
- Reset security passwords.
- Serve as local data recovery expert of failed hard drives and PC based systems.
- Assist users in managing approved wireless devices.
- Monitor local network servers.
- Special projects as assigned by management.
- Basic understanding of networking cabling.
- Position is located in the firm’s Columbia office location; this is not a work remote job.
- Required to assist during office build outs and office relocations.
- Must be well organized.
- Regular travel to Charleston, SC, Tallahassee, FL and Jacksonville, FL offices.
- Supervision received by Desktop Support Manager and Regional Office Manager.
- Must be a resourceful team player with excellent interpersonal and customer service skills.
- Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems.
- A background in support of windows-based software applications and operating systems including MS Windows 10/11, Microsoft Office 2016/O365 (Word, Excel, PowerPoint, Outlook, Project, Teams) and antivirus products.
- Minimum 5 years of helpdesk experience required. A+, MCP, or other full industry certification a plus. A+ and Network Essentials certification is preferred within one year of employment.
- Knowledge of legal specific and large firm applications such as iManage, Dragon Legal Dictation, Azure Virtual Desktop, EverLaw, and Litera desktop are a plus.
Vacancy posted 20 days ago
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