Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Littleton West Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $21 per hour, for each hour worked
• This is a full-time or part-time position, with a flexible schedule and availability needed Monday-Friday with a rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Littleton West Animal Hospital?

Littleton West Animal Hospital is dedicated to providing compassionate and comprehensive veterinary care. Our experienced team, including two dedicated DVMs, ensures every visit is as comfortable as possible for our patients. We take a Fear Free approach, creating a stress-free, calm, and comfortable environment to help reduce anxiety and make each visit a positive experience for both pets and their families.

We offer a wide range of services, from routine check-ups and vaccinations to advanced diagnostic and surgical procedures. Our state-of-the-art facility is equipped with the latest technology to provide the highest standard of care. We pride ourselves on delivering top-notch veterinary services in a friendly and supportive environment, fostering both personal and professional growth.