Digital Benefits Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Benefits Support Specialist based in United States.

This fully remote role is ideal for a service-oriented professional who enjoys helping people and building trusted client relationships.
You will connect with clients virtually, explain supplemental benefit options, and guide them confidently through enrollment.
The position combines customer service, digital communication, problem-solving, and relationship management in a technology-enabled environment.
You will play an important role in creating clear, personalized, and positive experiences before, during, and after enrollment.
No previous insurance experience is required, with structured training, mentorship, and ongoing coaching provided.
The role offers flexibility, performance-based earning opportunities, and a pathway toward professional and leadership growth.
It is well suited to motivated individuals who are dependable, comfortable with technology, and passionate about helping others.

Accountabilities:

• Meet with clients virtually through Zoom and other digital communication platforms to understand their needs and provide responsive support.
• Explain available supplemental benefit programs and coverage options clearly, accurately, and in an easy-to-understand manner.
• Guide clients through applications, enrollment documentation, and related processes while ensuring a smooth and professional experience.
• Deliver high-quality customer service before, during, and after enrollment, responding to questions and resolving concerns with empathy and efficiency.
• Build lasting client relationships through professional communication, consistent follow-up, and a customer-first approach.
• Maintain accurate client records, documentation, and relevant information throughout the support process.
• Collaborate with remote teammates to coordinate client support and maintain consistently high service standards.
• Participate actively in virtual training, coaching, mentorship, and ongoing professional development.
• Use digital tools and virtual systems effectively to communicate with clients and manage daily responsibilities.
• Work independently while remaining accountable for service quality, productivity, follow-up, and professional development.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly and build trust with clients.
• Strong customer service mindset and a professional, positive, and empathetic approach to client interactions.
• Demonstrated ability to establish and maintain strong relationships with diverse customers or stakeholders.
• Strong organizational and time-management skills, with the ability to manage multiple priorities independently.
• Comfortable using computers, Zoom, online communication platforms, and other digital technologies.
• Self-motivated, dependable, coachable, and committed to continuous learning and improvement.
• Previous experience in customer service, call center support, member services, retail, hospitality, healthcare, client relations, or administrative support is helpful but not required.
• No prior insurance industry experience is required; comprehensive training and mentorship are provided.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must have access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
• Must be able to maintain a quiet, professional home workspace suitable for virtual client interactions.

Benefits:

• 100% remote work for eligible U.S.-based employees.
• Flexible scheduling designed to support a productive and balanced remote work environment.
• Weekly performance-based compensation with opportunities for additional bonuses and recognition.
• Comprehensive virtual training and mentorship , with no prior insurance experience required.
• Ongoing coaching and professional development to support long-term career growth.
• Leadership development opportunities and potential advancement into management roles.
• Medical reimbursement program for eligible representatives.
• Company-provided life insurance for eligible representatives.
• Company-sponsored travel and recognition programs .
• Access to modern virtual systems and technology.
• Supportive remote team culture focused on collaboration, learning, and professional growth.
• Opportunity to perform meaningful work by helping working families access valuable benefits and financial protection programs.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.