Airfreight Import Coordinator

Airfreight Import Coordinator

The Airfreight Import Coordinator manages the transportation and compliance of an inbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met.

Essential Duties And Responsibilities:

Initiates the shipment processing and confirms the destination leg routing and tracking events

Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profilesetc)

Sets up estimated cost and revenue charges based on customer quotations or established contract rates

Sends customer pre-alerts after confirmed arrival at the final port of discharge

Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies

Pays terminal charges and confirms AMS information and customs clearance status

Schedules and monitors airport transfers and request delivery to the final consignee

Creates broker arrival notices for internal or external broker

Completes customer and intercompany billing as well as coordinates billing discrepancies

Archives all shipment related documents

Contributes to implementation of department procedures to maximize productivity

Assigns tasks as required to internal departments

Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable

Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility

Identifies and communicates potential customer leads to Sales

Performs credit check prior to arranging transportation

Supervisory Responsibilities:

This position does not supervise any direct reports.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience:

Associate's Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement

High School Diploma or GED

One to three years of previous experience in freight forwarding industry preferred

Completion of any industry related course is an asset

Knowledge, Skills, & Attributes:

Organizational skills

Time management and prioritization

Customer-focused

Adaptable / flexible to high-pressured environment

Interpersonal skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

Proficient in world geography, shipping documentation, and Incoterms preferred

Proficient written and verbal communication skills in English

Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Physical Demands:

While performing the duties of this job, the employee is:

Frequently required to stand, and walk

Regularly required to sit for extended periods

Regularly uses arms to reach, hands and fingers for computer and phone use

Speaking clearly and listening for heavy phone contact

Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment:

The work environment characteristics are similar to those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!