Salesforce OMS Architect

Salesforce OMS Consultant/Architect

We are seeking an experienced Salesforce OMS Consultant/Architect to join our team and help drive the design, implementation, and optimization of the Salesforce Order Management System (OMS) for our organization. The ideal candidate will have extensive experience working with Salesforce, particularly Salesforce OMS, and possess deep knowledge of order lifecycle management, fulfillment processes, and integration with other systems. The role will focus on translating business requirements into scalable, efficient Salesforce OMS solutions while working closely with stakeholders across business and technical teams.

Key Responsibilities:

• Salesforce OMS Implementation: Lead or assist in the full-cycle implementation of Salesforce Order Management System (OMS), including requirement gathering, design, configuration, testing, and deployment.
• Order Lifecycle Management: Configure and manage the end-to-end order lifecycle, including order capture, order fulfillment, returns, and exchanges.
• Stakeholder Collaboration: Collaborate with business stakeholders to understand and document requirements related to order management, fulfillment, and customer service operations.
• Integration: Work with cross-functional teams to integrate Salesforce OMS with other platforms such as ERP systems, payment gateways, logistics providers, and CRM platforms to ensure seamless data flow and operational efficiency.
• Custom Development: Provide guidance on leveraging Salesforce-native features and, where necessary, customize using Apex, Visualforce, and Lightning components.
• Optimization: Identify and implement opportunities to improve the overall order management process, enhance user experience, and reduce operational bottlenecks.
• Training and Support: Conduct training for end-users and internal teams on Salesforce OMS functionality. Provide ongoing technical support and troubleshooting.
• Best Practices: Ensure that solutions are developed in line with Salesforce best practices and adhere to security and compliance standards.
• Reporting and Analytics: Design and develop reports and dashboards to track key order management metrics (e.g., order status, fulfillment rates, customer satisfaction).

Qualifications:

• Experience: 5+ years of experience in Architecting Salesforce, with at least 2 years of hands-on experience in Salesforce Order Management (OMS) implementation.
• Salesforce Certifications: Salesforce Certified Administrator, Salesforce Certified Platform Developer I
• PREFERRED CERTS: PDII and Salesforce Order Management Certification (preferred).
• Technical Skills: Proficiency in Salesforce configuration, Apex, Visualforce, and Lightning Web Components. Experience with integration tools like MuleSoft, REST/SOAP APIs, and middleware solutions.
• Order Management Expertise: Deep understanding of order lifecycle management, fulfillment processes, shipping, inventory management, and payment handling within an enterprise environment.
• Business Process Knowledge: Knowledge of B2B and B2C commerce processes, supply chain management, and e-commerce operations.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
• Collaboration: Experience working with cross-functional teams, including sales, customer service, IT, and operations, to deliver end-to-end solutions.
• Communication: Excellent verbal and written communication skills. Able to clearly articulate technical solutions to non-technical stakeholders.
• Agile Methodology: Familiarity with Agile development practices and tools like Jira, Confluence, or similar.

Preferred Qualifications:

• Experience in industries such as retail, e-commerce, manufacturing, or logistics.
• Experience with Salesforce Commerce Cloud, B2B Commerce, or other commerce-related platforms.
• Familiarity with payment processing systems, shipping carriers, and warehouse management systems (WMS).

OTHER: No other full-time commitments, ready to engage in exciting technical consulting projects with our diverse portfolio of clients. LOCATION Remote BENEFITS FOR W2 EMPLOYEES:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance, long/short term disability, life insurance
• Paid time off (PTO)
• Remote work opportunities and flexible working hours
• Opportunities for professional growth and certification
• 401K

EMPLOYMENT TYPE Acceptable as either W2 or 1099, may consider 3rd party.