Japanese Bilingual Sales Associate #13004

Job Summary The Sales Associate supports daily store operations by providing customer service, maintaining the sales floor, and assisting with merchandise processing and e-commerce tasks. This frontline role helps ensure a clean, organized, and welcoming store environment while following directions from store leadership within a resale retail environment specializing in secondhand merchandise. The position may be Full Time or Part Time, with similar responsibilities across both; Full Time employees may handle additional operational tasks as needed. Role & Responsibilities Customer Service & Front-Counter Support Provide friendly and professional customer service Operate cash registers and POS systems accurately Handle phone inquiries and support buying intake and explanations as instructed Buying & Merchandise Support Assist with item sorting and support-level buying-related tasks Follow instructions for merchandise handling and classification Sort, tag, price, and process merchandise following company procedures Handle merchandise carts, boxes, and racks safely and efficiently Sales Floor & Visual Merchandising Support Maintain store cleanliness and presentation standards Organize merchandise racks and shelves according to store guidelines Assist with floor moves and basic visual merchandising tasks Conduct simple inventory counts, restocking, and display upkeep Backroom & Inventory Support Tag merchandise, process inventory transfers, and support product maintenance Assist with backroom sorting and stock organization Organize incoming merchandise and maintain a safe, orderly backroom Prepare merchandise for the sales floor, including steaming, tagging, or packaging E-Commerce & Digital Operations Support e-commerce operations, including listing assistance, packing, and shipping Safety & Loss Prevention Follow all store safety procedures, including proper lifting, equipment use, and backroom safety rules Maintain a clean and hazard-free workspace by promptly addressing spills, tripping hazards, or unsafe conditions Follow company policies for security, loss prevention, and handling of suspicious activity Other Duties Perform additional responsibilities as assigned based on business needs Minimum Requirements High school diploma or equivalent required; Associate degree preferred Previous retail or customer service experience preferred, but not required Positive and professional approach to customer service Ability to follow instructions accurately and perform assigned tasks Ability to perform the essential job functions with or without reasonable accommodation Ability to communicate effectively with customers and team members Basic computer proficiency, including POS system operation Commitment to following store procedures and safety guidelines Preferred Qualifications Japanese language ability preferred but not required Work Environment Work is performed in a retail store environment May involve exposure to dust, donated goods, cleaning products, and varying temperatures (e.g., during backroom or receiving tasks) Role may require working evenings, weekends, and holidays based on store operational needs #J-18808-Ljbffr Actus Consulting Group