Assistant Director of Front Office

$78k - $84k

Full-time

Accor Hotels

ACCOR
Company Description

Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Chicago, Millennium Park
Our Hotel:
Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.
Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.
Our Mission and Values:
At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection-between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respectguide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.
We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.
Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
What Awaits You:
Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide-for you and your family.
Complimentary meals at our on-site employee cafeteria.
Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!
Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Director, Front Office, where you will lead, train and recognize your team in support of exceptional guest service!
Summary Of Responsibilities

Assist the Front Office in all aspects of the department and ensure service standards are followed
Acting Director of Front Office in absence of DFO
Manage the performance, productivity and development of all Front Office Leaders.
Provides Leadership support for Reception, Royal Service, Concierge, Fairmont Gold and Guest Services in the daily operational duties for these areas
The ability to utilize interpersonal and communication skills to lead, influence, and encourage others
Work with Leaders and employees to carry out procedures ensuring an efficient check in and check out process
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Handles complaints, settling disputes, and resolving conflicts
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Fluency in English
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Opera and Dayforce is an asset
Strong guest service orientation and training skills background required
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information

Compensation : $78,000 - $84,000 USD per year
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.

Apply

Vacancy posted 1 day ago

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