Office Manager

Job Description

Job Description

About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

We are seeking a highly organized and proactive Office & Facilities Manager to oversee day-to-day operations of our Washington, DC office. This role ensures a seamless, safe, and high-performing workplace for executives and staff, while also providing administrative support to senior leaders.

You'll play a visible role supporting executive operations and shaping the experience of a dynamic, globally connected office.

• Based in our Washington, DC office supporting ~10-15 executives and visiting global leaders
• Primarily onsite (especially Tuesday-Thursday), with flexibility required based on executive schedules and events
• Occasional early or late hours to support meetings and office activities

Facilities & Office Management

• Serve as primary point of contact for all facility operations and vendor management
• Partner with property management and internal teams to maintain a safe and efficient office
• Manage office supplies, equipment maintenance, and workspace setup
• Coordinate office moves, furniture setup, and space planning
• Lead safety and security programs, including OSHA compliance

Operations & Financial Management

• Manage purchasing, invoice processing, coding, and expense tracking
• Support budget preparation and monitor office-related expenses
• Maintain strong vendor relationships and service quality

Executive & Administrative Support

• Provide flexible, high-touch support to senior leaders (calendar, travel, meetings, expenses)
• Support visiting executives and provide backup administrative coverage as needed
• Coordinate conference rooms, meetings, and A/V logistics in partnership with IT

Employee Experience & Events

• Support onboarding logistics (badges, orientation, workspace setup)
• Plan and coordinate meetings, events, and trainings
• Ensure a clean, organized, and welcoming office environment
• Drive improvements to office processes and standard operating procedures

• Proactive problem-solver who anticipates needs and takes ownership
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to interact professionally with senior executives and external stakeholders
• High level of discretion and confidentiality

Required:

• Associate degree or equivalent experience
• 5+ years of office management, facilities, or administrative experience
• Strong Microsoft Office skills (Outlook, Excel, Word, PowerPoint; Teams preferred)
• Excellent communication, organization, and time-management skills

Preferred:

• Experience supporting senior executives
• Experience managing budgets or vendor relationships

#LI-MM1

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders.  In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering.  At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.